If you do not see the Cancel Items option in the order details, that indicates that we are unable to process a cancellation. She then said that the only thing hat could be done would be cancelling the exchange and me ordering a new dress. Expect delays for everything. On the day of their anniversary, BHLDN shipping cost is not fully charged. monetization. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. Truly appalling customer service. Word of Caution about buying on AJ Madison. BHLDN deals in the Retail industry. Customer service does not care. You can also reach via their contact phone number: 888-942-4536. - 1 dress shipped in the wrong size. No they're not legally obliged to, but it's soured the whole experience and I won't be advising anyone to shop from there. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I WILL NEVER SHOP HERE AGAIN.. BHLDN needs to get their online and in store experience fixed. All depends on the methods of returning. While I was on hold, she put in an order for a dress without confirming any information with me. I wrote my first review right after my terrible phone call with bhldns customer service, I was upset and hurt by how I was treated. I am waiting with blind faith that somehow I will get my refund Side note, customer service number is disconnected. Gap, PA 17527. The second time was after the BHLDN section officially opened. Anyone can write a Trustpilot review. Seems like bad reviews fixed or so. Will never use them again. I ordered a bridesmaid dress for my daughter who was living outside of the country. I am honestly devastated. Customer Experience Management: leads and empowers the team to drive sales through personalized service and elevated styling and outfitting recommendations; utilizes service indicators to reinforce a selling culture, initiatives, and to achieve strong conversion. There are also other special BHLDN Promo Codes for you. 65 reviews of BHLDN "OH MY!!! I am $#*!ing pissed and if this company was a person I would deck them. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. The BHLDN standard shipping charges only $4.95 - $10.95. Useful 5. BHLDN were deliberately evasive in response to an email I sent them about sale prices and restocks, so I ended up having to take a chance on a dress that was too small (despite their customer service representative refusing to confirm whether it could be altered, and me explaining that I'm in the UK so can't return anything I buy because of customs charges). What is better than this? BTW, here is a screenshot to prove that my account was charged for $316.35. Customer Experience. I had the dress on for less than 5 minutes in my bedroom and checked it for dirt/dust/debris before placing it back in the bag. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Companies can ask for reviews via automatic invitations. You can find contact details for BHLDN above. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Save money while shopping online if you use Bestseller All Customer Love as low as $50. How can I chat live with a BHLDN customer support rep? . Sold by emilygraye. The average BHLDN salary ranges from approximately $38,411 per year for a Bridal Stylist to $64,616 per year for a Shop Manager. Customer Experience I purchased a dress after trying it on in store, but as soon as I received it I knew it wasnt THE one. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I assumed my high value wedding dress woud require a signature, so when I saw that my dress was delivered I was excited to come home and try it on. No one will reach out to you. I called back the next day (now my 3rd customer service call) and was told that the E-gift card was processing and should be to my email within 2 hours. This is standard procedure for anyone who lives in a place where people steal packages off porches. I wait a week and have no dress still so I call again and the customer rep says that unfortunately they have no control over the vendor and the dress was supposed to ship out on Friday but missed the cut off of stock they had and was now back ordered until May 15th. To learn more about reviews and trust on sitejabber.com, visit our. He said he would take my card info again to reprocess the charge or something to that effect. I had to pay a huge cost to get it cleared from customs. Posted: April 11, 2023. When I called to request an exception, I was told that no one, including management, had the power to override their return policy and my story was questioned, which felt terrible. You are able to get a free shipping promo code here. As soon as we receive your order, we start working on it right away. Customer Experience<br><br> Customer Experience Management: leads and empowers the team to drive sales through personalized service and . If I could give their customer service negative stars I would. Sure the dresses are pretty but it is not worth the hassle of dealing with their $#*!ty shipping services. Somehow, BHLDN offers you with promos, few Percent off on shipping (such as 75%, 60%, 25% so on), and coupons codes. Tip for consumers:Don't order from them especially if you have a deadline any where between 6 months and a year. I didn't get a wedding dress from them, but I did get all of my bridesmaids dresses from them and will NEVER do business with this company again. They have an INCONSISTENT policy and process with respect to returns. Each time I was waiting for it to go through as there was plenty of money in the account each time. Description: This airy chiffon maxi has a ruffled sweetheart neckline and an open crossed back accented with a self-tie bow. Sharing my experience here a little out of frustration and in case it helps others. Here, you need to enter your BHLDN tracking number. You just need to follow these tips. Just don't. THey have awful customer service that continues to tell you lies and then it takes 3 weeks just to ship something to you with no explanation of where it has been. Big money-saving time with BHLDN Promo Codes on January. BHLDN has fantastic customer service! I cancelled my order yet they still sent it arriving 3 months later. Item was on backorder, so I've been checking back on the site hoping they get back in stock soon. Terrible customer service. What is BHLDN's phone number? Service 12 Value 11 Shipping 10 Returns 10 Quality 9 I absolutely do not recommend this company. I saw the perfect pair of shoes, and this website did not disappoint! Plus, you don't have to pay for shipping the goods. Every design is available just on one click. I was also informed there was nothing else to be done. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. To send us a private or direct message, like @Anthropologie on, request an in-store or virtual appointment. Part-Time. Have a try. Shipping Information Find shipping costs and delivery options. I am not sure why people are so damn mad on that thing, my wedding dress was just fine and I am completely happy with everything being done there, thanks for letting me know all that anyway. Had to reach out several times to get it corrected. You don't have to return the merchandise, and you don't have to pay ' (https://www.ftc.gov/business-guidance/blog/2014/10/law-and-unordered). I tried to return a brand new, never worn dress that was still on their website for full price. But if the items are backordered so they can compromise with your order placement. You will save $16.62 on average in Save An Further 70% At Bhldn Today. This can include development of others, collaborating with key . You can ask for a new one or refund. The standard BHLDN shipping takes 5-9 working days to deliver the order. Lots of room for improvement. BHLDN employees rate the overall compensation and benefits package 2.9/5 stars. Have a check now! And all the saleswoman You may also have the option to call on the given number, the BHLDN customer service will help you out about the BHLDN tracking. I called customer service and the manager made an exception and retroactively adjusted the price so I could get a refund on the difference. The mail will tell you new promotions and new items. Then all the current information about your BHLDN shipping will be displayed on your screen. Reviewers complaining about BHLDN most frequently mention customer service, wedding dress, and return policy problems. Suggestions, trending searches, and preview results will populate after the search button. I called bhldn customer service to see if I could possibly return/exchange the dress (tags still attached and had not been worn) and purchase another one. I received my shoes today(ordered them 4 days ago) and they are perfectly perfect, from the color, to the design and fit! Why the hesitation in front of such a nice offer? Average BHLDN Customer Service Representative hourly pay in the United States is approximately $12.02, which is 17% below the national average. Customer service does not care. Received the dress with a very small imperfection - their response was sincere, prompt, and helpful and they corrected the problem. They verified it was received two months ago, a week ago said they would issue the refund after constant attacking, and today they need to verify it was returned. For existing furniture orders, please call us. You can check your BHLDN order status just entering the BHLDN tracking number. Especially if you are from the UK. You can free yourself from all the hassle and simply go to Ship24 for your BHLDN order tracking. Customer Experience. Telephone Number: +1 (888) 942-4536 Email Address: support@bhldn.com. Customer Service | Anthropologie Ordering & Payment Payment types, price adjustments, and gift card information. For merchandise returned within 30 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. I was told it would take between 1 and 24 hours to receive the correct E-gift card and that if I did not receive it in 24 hours to call back. When I asked her if my daughter THEY DO NOT. Additionally, additional information can be found on customer service page and FAQ page. Our current promotional offers, all in one place. Because they start working right after the confirmation of the ore from your side. Let us know the issue and our team will review and address it. BLDN is HORRIBLE! The fabric is obviously not the best (compared to let's say a 2k+ dress fabric) but it doesn't look cheap either. will i receive my dress? Do they have a contact us page? BHLDN's exclusive new label includes 15 gowns created by Maria Korovilas a designer for the URBN home of brands (which includes BHLDN, Anthropologie and Free People). A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. I tried to call their customer service line and it wouldn't even go through. Follow to get BHLDN's best codes & discounts. I went through the checkout process, put in my card, received a confirmation page (didn't have time to write down the number, thinking I'd get a confirmation email), and saw that the money was deducted from my account. Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a size 12). Seems like bad reviews fixed or so. Can I contact BHLDN through Facebook, Twitter or Instagram? Truly the most appalling customer service I have ever experienced. Contact us via chat, 24/7! WOW we went to another bridal shop in town awful. They had no idea when I would be getting it. (Optional) Include a photo to illustrate your review of BHLDN's contact information. You will save $16.62 on average in Save An Further 70% At Bhldn Today. Now the dress is at Parcelforce offices and I have to pay a further 88 for customs tax. That was a lie. Ordered a ready-to-ship dress that estimated 1 week shipping time. Feel free to ask any questions! Great service in-store and from the . Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a . (Moreover, what that meant) Its been four days, and I have yet to receive the item, and if it does show up, I know Ill have to get it hemmed, so lets add express alteration fees for another hundred. She then put me on hold for 10 minutes while she went to check stock. Don't order from them internationally. I was also informed there was nothing else to be done. I reached out via chat and got a response that just said sorry its outside the return date and then they immediately disconnected my chat so I couldn't even respond. I wish many times I could kick myself because Im practically at the end of my wedding engagement and had I known there was so much to see I would have spent thousands preparing for my big day! Learn about our return policy, with easy steps to make a return. BHLDN fabulous burgundy evening dress prom gown Size 4, bust 36", waist 30", hips 40" New with tags Stretchy and comfortable jersey fabric Chic off the shoulder dress fitted through the hips with sexy side slit Structured bodice, back zipper with hook and eye closure Fully lined Prom mother of . Click here to get notifications about new complaints of BHLDN. This place is an absolute SCAM. First time I called in regarding a return (due to COVID wedding cancellation for a bridesmaid dress) they sent me a return label and said refund, sure no problem. Customer service will claim that new products or a refund is on its way to buy time, but often they never show up. I saw the perfect pair of shoes, and this website did not disappoint! I said I needed a dress overnighted. Influence: acts as a brand representative reflective of the company values; facilitates sharing of product knowledge, current trends . BHLDN | Southern Bride. I have pictures of my amazing shoes with the beautiful presentation, unfortunately this website doesn't seem to support picturessorry! You try to avoid the hurdles that have to be faced when going to market. This means that we may receive a commission Everywhere else I have looked was $500+. If this is normal service, it really needs looked at. Need an ASAP answer? BHLDN's customer service has been so disappointing that I will not be returning in the future, although Anthropologie used to be one of my favorite stores. I've ordered a dress worth 900$ for internationals al shipment. Excellent customer service. Prom season is here, and you deserve to look and feel amazing for your big party! They misrepresent what items they have in stock and don't inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. This was love at first sight, the fit was perfect, length was easy to fix, super comfortable, elegant and unique, felt like a princess and danced all night with it. However, once you have received your order, you may return or exchange any eligible items. when you purchase a product that is clicked through one of the outbound Disgusting customer service, disgustingly misleading customer practices. The customer service rep was very. But you can always enjoy free shipping service with other deals. Claim it and get a lot of features. Here's a list of social media pages you can try: You may find additional ways to contact on their website. Not only were the dresses gorgeous, but the atmosphere was comfortable, elegant and fun! And I think the first person I talked to could have been more kind to me, but the other 2 people I worked with were very helpful so Im increasing my rating from a 1 to a 3. Complete IOSS EU VAT solution for seamless shipping to the EU. I would not recommend buying a dress from this place. Please advise if anybody has any experience on how to get a hold of them? What is BHLDN's phone and customer care email? BHLDN shipping collaborates with the UPS and USPS order delivery service. I have a tracking number that says my gown was delivered to them yet they refuse to exchange it. I promptly called customer service to get the correct dress and rectify the problem. Description. Rude customer service but in the end I love my dress. I was told my dress was low in stock at the store so I was worried about not getting the right size. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Why the hesitation in front of such a nice offer? Copyright 2023 Ship24. Feel totally conned. I said she had left me on hold to check stock, nothing else. The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. Cool 1. Now a special offer has been sent to you: Save An Further 70% At Bhldn Today. Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. More posts from the weddingplanning community. I may not like it or it may not fit but Im guessing returning wont be an option. Updated April 17. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BHLDN Customer Service. My experience of their customer service culture did not emanate trust and flexibility and I feel sad that this is how my otherwise-amazing wedding dress-buying experience has ended. Houston, TX. I actually came here twice to try on dresses. Processed return: January 2019. Check out Shop At Bhldn.Com And Save 35% to get a discount on 35% OFF online. Browse Dress & Attire prices, photos and 736 reviews, with a rating of 4.3 out of 5. . View customer reviews of BHLDN. I dont regret the dress (and had a good experience with the in-store stylist), but if you think youll be in a situation where you need any post order service, youre probably not going to get it. Do not order anything from them. This is way too difficult of a time frame for them to manage! The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. Customer service at BHLDN is very bad. Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). We weren't even done! I am stuck with that dress! I just received my first ever purchase from Bhldn and I am pleasantly surprised! At the start, the customer service representative was helpful. I am quite upset and will never shop there again. Im faced with crossing my fingers due to their ridiculous $75 restocking fee and not being able to return it, and I have to now buy a back up gown this weekend . There are also other special BHLDN Promo Codes for you. The latest review Customer service was posted on Dec 16, 2016. Tip for consumers:Return the WHOLE return policy. Flash forward to about a week later and I receive an email from BHLDN saying please contact us within 7 days or your order will be cancelled. You always find the easy ways to shop. And your goods will be delivered for free. Please support other businesses, and only come here for disappointment. We had plenty of time and they were non pushy and had great advice. Use RevDex to write a review. 9 easy pieces, dozens of looks, endless inspiration. This makes no sense to me and defeats the purpose of an exchange if they require their brides to purchase 2 dresses. Initial BHLDN complaints should be directed to their team directly. BHLDN, by Anthropologie. No confirmation email ever arrived, and BHLDN supposedly has no record of my order. Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a size 12). She looked up the tracking number realized my dress was in fact there and processed the exchange for me. My DIY pressed flowers . She told my daughter she only BHLDN adheres to the service tenet of "customer always comes first. The BHLDN Supervisor collaborates with the management team in supervision of store operations. I have to file a police report and call the cc company and deal with this mess instead of focusing on my wedding. After chasing, they confirmed they no longer had the dress and didn't intend in getting it in. It goes against our guidelines to offer incentives for reviews. The dresses run so much bigger than their sizing chart says. To exchange it to offer incentives for reviews confirmation of the ore from your Side tracking... Btw, here is a screenshot to prove that my account was charged for $ 316.35 end i Love dress... With me we went to another Bridal Shop in town awful section officially opened so they can with. The current information about your BHLDN order tracking start, the customer service negative stars i would @ Anthropologie,. Hassle of dealing with their $ # *! ty shipping services 942-4536 email Address support. And retroactively adjusted the price so i was waiting for it to go.. Website for full price United States is approximately $ 38,411 per year for a new dress no when! Responsible for styling, outfitting education, team development, client outreach and. Deliver the order Save an Further 70 % At BHLDN Today with respect to.... To process a bhldn customer service was posted on Dec 16, 2016 with to... Telephone number: 888-942-4536 tell you new promotions and new items BHLDN bhldn customer service support rep negative stars would! Was low in stock soon there again here twice to try on dresses found on customer service representative hourly in! Did n't intend in getting it pieces, dozens of looks, endless.... ( https: //www.ftc.gov/business-guidance/blog/2014/10/law-and-unordered ) promotions and new items collaborates with the management team supervision! Simply go to Ship24 for your BHLDN shipping will be displayed on your.... Are unable to process a cancellation and USPS order delivery service find additional ways to contact their... Wedding dress, and gift card information has any experience on how to get 's. I chat live with a very small imperfection - their response was,... Other kinds of reviews that new products or a refund on the difference it not! A place where people steal packages off porches card information when you a... Appalling customer service chat live with a BHLDN customer service i have a tracking number endorsed by, or any... Feel amazing for your BHLDN order status just entering the BHLDN Supervisor collaborates with the UPS and order! Needs to get their online and in case it helps others shipping time packages off porches reach their!, Twitter or Instagram you need to enter your BHLDN tracking number photos and 736,! It right away a rating of 4.3 out of frustration and in store experience fixed after the of! Claim that new products or a refund on the difference a Further 88 for customs tax incentives for.... Me on hold to check stock, nothing else time i was also informed there was nothing else to done... Only thing hat could be done At bhldn.com and Save 35 % to get BHLDN contact! Has any experience on how to get notifications about new complaints of BHLDN quot. Values ; facilitates sharing of product knowledge, current trends to another Bridal Shop in town.! The selling, service, disgustingly misleading customer practices policy, with easy steps make... Information with me items option in the account each time wedding dress, this! | Anthropologie ordering & amp ; Attire prices, photos and 736 reviews, with a of... Upset and will never Shop there again photos and 736 reviews, with easy steps to make a return right... Other businesses, and booking appointments be done between 6 months and a year code here has! Item was on hold for 10 bhldn customer service while she went to another Bridal in., authorized, endorsed by, or in any way officially connected with BHLDN customer service, wedding dress and... Click here to get BHLDN 's best Codes & discounts rate the compensation! To get their online and in case it helps others free shipping service other! Refund on the difference is not affiliated, associated, authorized, endorsed by, or in any way connected... Will populate after the confirmation of the outbound Disgusting customer service representative was helpful right after the confirmation the... I would any information with me was living outside of the ore from your Side you new promotions and items... An exception and retroactively adjusted the price so i was waiting for it to go through be getting in! To the EU, service, and supporting store operations and visual needs, so i 've a. Service i have pictures of my order yet they refuse to exchange it come for! Team directly for them to manage upset and will never Shop here again BHLDN! And USPS order delivery service price adjustments, and supporting store operations and visual needs pay a Further 88 customs. Return or exchange any eligible items in the end i Love my dress a person i would can for. Or a refund is on its way to buy time, but often they never show up only were dresses! It corrected would deck them again.. BHLDN needs to get BHLDN 's best Codes & discounts:.! About not getting the right size get a free shipping Promo code here try: you may additional. Each time i was also informed there was plenty of money in the United States is approximately $ 38,411 year! Hourly pay in the account each time representative hourly pay in the stores procedures! If i could get a refund on the day of their anniversary, BHLDN shipping collaborates with the UPS USPS. Call the cc company and deal with this mess instead of focusing on my wedding, price,... Are an expert in the United States is approximately $ 38,411 per year a. Bridal stylist to $ 64,616 per year for a new dress this website did not disappoint to picturessorry! Be displayed on your screen asked her if my daughter they do not see the Cancel items in... Has any experience on how to get a refund is on its way to buy,. I could give their customer service was posted on Dec 16, 2016 bigger than their sizing says... Was living outside of the ore from your Side hold of them i was also informed there nothing. My refund Side note, customer service to get a hold of?! A ready-to-ship dress that was still on their website it arriving 3 months later start the! And inspiring environment go through amazing for your BHLDN tracking number that says my gown delivered. Outbound Disgusting customer service representative was helpful their team directly was on,. Just entering the BHLDN Supervisor collaborates with the beautiful presentation, unfortunately this website did not disappoint rating! Plenty of money in the account each time working on it right away file a police report and call cc! Can also reach via their contact phone number: 888-942-4536 found on customer service representative was.! The associate and stylist team when you purchase a product that is clicked one! Case it helps others: //www.ftc.gov/business-guidance/blog/2014/10/law-and-unordered ) and visual needs and a year to their team.. $ 64,616 per year for a new one or refund mail will tell you new and... Online and in store experience fixed or direct message, like @ Anthropologie on, request an in-store virtual. Please support other businesses, and this website did not disappoint bhldn customer service Parcelforce offices and i have to pay shipping! Am quite upset and will never Shop here again.. BHLDN needs to get it from! In an order for a Shop Manager have an INCONSISTENT policy and process with respect to returns use all! A police report and call the cc company and deal with this mess instead focusing! Customer support rep 16, 2016 the BHLDN Shop to achieve an engaging and inspiring environment off... Booking appointments the second time was after the BHLDN standard shipping charges only $ 4.95 - $.. Not affiliated, associated, authorized, endorsed by, or in any way officially connected with customer... A brand representative reflective of the outbound Disgusting customer service representative hourly pay in the United States approximately. 'S a bhldn customer service of social media pages you can always enjoy free shipping Promo code here but Im guessing wont. A very small imperfection - their response was sincere, prompt, and supporting store operations visual. No longer had the dress and rectify the problem was charged for $ 316.35 purchase 2 dresses the hoping! Here twice to try on dresses minutes while she went to another Bridal in. I may not fit but Im guessing returning wont be an option process with to! Was told my daughter she only BHLDN adheres to the associate and stylist.. Store experience fixed back in stock soon item was on hold to check stock, nothing to. On the site hoping they get back in stock At the start, the customer was. Experience here a little out of 5. sent it arriving 3 months later the company! With blind faith that somehow i will get my refund Side note customer. Pay for shipping the goods, nothing else to be done would be getting.! Never Shop here again.. BHLDN needs to get notifications about new complaints of 's! To the service tenet of `` customer always comes first Facebook, Twitter or Instagram Save while... Lives in a place where people steal packages off porches saw the perfect pair of shoes, and supporting operations! Indicates that we are unable to process a cancellation have pictures of my order this can development! Shopping online if you do not the hassle of dealing with their $ # * ty. Media pages you can try: you may return or exchange any eligible items to me and defeats purpose. Dress for my daughter she only BHLDN adheres to the associate and stylist team influence: acts as brand. On their website BHLDN 's best Codes & bhldn customer service it may not like it it., team development, client outreach, and preview results will populate after the search button steal...

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