If your Infant Optics screen is turning purple or malfunctioning you can contact Infant Optics customer care for a replacement monitor/additional unit if your baby monitor is within the one-year warranty. Date First Available. The 2.4-GHz transmission provides a secure digital connection, so you dont have to worry about the loss of privacy. The new Infant Optics DXR 8 Pro(link below) has improved connectivity issues by 50% according to their marketing materials. It feels as if there were no designers helping to create the product. 5.0 5.0. design. There is indeed no split-screen mode. All of our monitors are designed to be reliable, providing the highest standard of video and audio performance. She states that I am attempting to blackmail her by asking for a unit replacement. If your baby monitor is within the one year warranty, theyll advise you on how to claim the warranty. : How do you console a crying baby? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Trusted by over 1 million satisfied parents. Another good feature of the Infant Optics DXR-8 is the ability to remotely pan, tilt, and zoom the video image as needed. Disability Customer Support Clinic Customer Service Best Sellers Amazon Basics New Releases Prime Today's Deals Music Books Registry Fashion Amazon Home One Medical Gift Cards Pharmacy Toys & Games Sell Coupons Automotive Computers Find a Gift . Some customers have actually had their units replaced, even when some were out of the warranty period (cases of 18 months, 26 months have been reported). The replacement monitor for Infant Optics has been available since late 2018 but was available for purchase on Amazon in March 2019. The monitor parent device has a rechargeable Li-ion battery that Infant Optics claims will run 10 hrs on standby mode and 6.5 with the screen on continuously. Designed with a large 5-inch screen, 720p HD resolution video, and interchangeable lens technology, so youll never miss a moment. Hellobaby HB32 has been in the market for over 3 years as it was released in March 2016. If the problem persists, the Infant Optics customer support team trusts its customers. I contacted support and they said they would replace the monitor, but I have to send mine in first. Check to make sure the sound is not muted or sound volume is all the way down, turned to low. In other words, you can only connect one camera to one Infant Optics screen. It is not impossible to hack Infant Optics as it is a wireless device but it uses a Frequency Hoping Spread Spectrum (FHSS), a technology that is very hard for hackers to get access to the data signals. In 2019, Infant Optics DXR 8 introduced a replacement or additional baby monitor that you can buy to replace your broken Infant Optics screen/monitor. Disclosure: This post is brought to you by the Insider Reviews team. You can reach them by phone or by email and can rest assured that theyll go above and beyond to fix any problem you may have. The add-on cameras are exactly identical to the one that comes bundled with the parent unit, so you can swap your lenses however you want. The Infant Optics DXR-8 is the overall best radio baby monitor of 2019. Unfortunately, we did have one issue with our monitor, but that resulted in a surprisingly great customer service experience. The Infant optics green light is the power-LED. BBB is here to help. Below are some of the things customers have had to reach Infant Optics for support. The baby monitor uses a wireless 2.4 GHz FHSS signal that can reach up to 700 feet / 210 meters outside, but realistically 85 feet / 25 meters inside with up to four walls separating you from your baby. . I am most happy with their customer service. Secure baby monitor connection: In our testing, the battery life on the Infant Optics DXR-8 monitor was enough to be used unplugged during nap time and when your baby goes to bed in the evening until you go. After researching a ton of different baby monitors, I decided to get the $166 Infant Optics DXR-8 because it doesn't use Wi-Fi, so it can't get hacked and will keep working even if your connection goes out. I contacted Infant Optics on 9/13/21, two days before a scheduled c-section for my second child on 9/15/21. Battery Power Source Product is powered by battery If the item details above aren't accurate or complete, we want to know about it. They would guide you on how to ship the product immediately and if it within their 1-year warranty, theyll replace the affected unit. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. This is perfectly fine for mid-range coverage, enough to see your baby and their immediate surroundings. The display or the parent unit of the baby monitor can be obtained on Amazon or on retail outlets such as Walmart and Target. Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. It has long battery life and has digital zoom with the optical zoom lens that is included. If Infant Optics had a mobile app that could connect to the internet, you could possibly view the videos from anywhere in the world. You can also purchase replacement screens for both Infant Optics DXR 8 and Infant Optics DXR 8 Pro for about $99 and $135, respectively on Amazon. Its not a big discrepancy, but we would have liked to see better accuracy. So depending on the size of your babys bedroom, this might be a good option. Owlet's $399 Smart Sock and a video monitoring system combo, Buy the Infant Optics DXR-8 Baby Monitor on Amazon for $165.99, Buy the Infant Optics DXR-8 Baby Monitor on Best Buy for $165.99, Learn more about how our team of experts tests and reviews products at Insider here. I reached out to Infant Optics about the manufacturer warranty and steps to follow to claim a warranty. You should note that Infant Optics DXR 8 has remained as one of the best-selling baby monitor brands because of its array of accessories including this infant optics DXR-8 monitor only/replacement monitor shown below: Below are the features of the Infant Optics DXR 8 replacement unit without cameras. She researches and tests products from the hottest. The Best Baby Monitor Deals This Week*. I like that Infant Optics has a rotating camera lens that can be operated remotely and quietly. They would also need to be able to decrypt the secured signal. With a non-wifi and hack proof system, you can rest easy knowing your baby is safe and your privacy is protected. I never need that kind of stuff e.g. IR/Night Vision: 8 IR LEDs, 1 Low light sensor, Operating Temperature: -10 C (+14 F) to +50 C (122 F), Power Adapter: Input 100-240VAC, 50/60Hz 150mA, Output: 5.9V, 1000mA, Horizontal Turning Angle: 135 both left and right, Battery: 1200mAH Li-ion 3.7V rechargeable battery, LCD Display: 3.5" TFT color display at 320 x 240 RGB colors, Power Adapter: Input: 100-240VAC, 50/60Hz 150mA, Output: 5.0V, 550mA. See reviews below to learn more or submit your own review. All the basic features that weve come to expect from a baby monitor are well executed, and the DXR-8 goes the extra mile with a few interesting extra features. But my baby monitor experience during my motherhood stage was truly amazing and unforgettable because during that time me and my husband were in peace especially when we go to sleep. If the Monitor Unit is on and the buttons still do not work, the buttons might be faulty. You can choose from the normal 2x zoom or a wide lens. Other non-wifi baby monitors that have 5-inch display units include Eufy Spaceview which currently do not have an extra monitor available for sale. . Ive contacted the customer service. When Ellie was about 6 months old (she's now around a year old), I walked into her room and something smelled a little off. The Environmental Protection Agency recommends that you limit your exposure to 0.5 mG to 2.5 mG at a time, so this is within range. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. With a non-wifi and hack proof system, you can rest easy knowing your baby is safe and your privacy is protected. You should, however, know that you can only get a replacement if your Infant Optics is still within the one-year warranty period. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. Most parent will sleep with the unit on their bedside table, but we recommend you move it further away. The camera on the Infant Optics DXR-8 offers infrared night vision so you clearly see your baby even in the dark or low light. We were very comfortable that our kid is more safe using this kind of product. If you buy them, we get a small share of the revenue from the sale from our commerce partners. Unsubscribe at any time. DO NOT BUY THIS MONITOR before reading the following. Your monitor will start beeping when its battery is almost spent. Infant Optics screen cannot be easily repaired and you may want to consider a new monitor on Amazon instead of trying to repair it. If you need just the monitor, you can mention that to customer support. INCREASED SIGNAL RANGE The DXR-8 PROs signal range of up to 1,000 feet allows you to stay connected to your baby as you move around to different areas of your home and even outside. . The range on the Infant Optics DXR-8 is decent. You will need to plug it at night to recharge while you sleep however as the battery takes about 7 hours of charging to be full. Still, the first few times I left my daughter Ellie alone to sleep when she was a newborn were nerve-racking. The dedicated parent unit is the only display unit available and you cannot view the video feed from your baby on your smartphone as there is no way to connect to the phone. Since we don't have to hook it up to Wi-Fi, we just plug it in and it's ready to go. One feature that I haven't used but could be useful is an alarm on the receiver unit. The two-way talk function can easily be accessed by pressing and holding the microphone button on the parent monitor. Our content is intended to be used for general information purposes only. Year Founded: 2010 Number of Baby Monitors: 3 Type Of Baby Monitors: Video Average Product Rating: Known For: Infant Optics DXR 8 And also, the screen quality is really excellent. Access your favorite topics in a personalized feed while you're on the go. Customer Service Manager - $101,575 See Job Openings. Subscribe to our newsletter. The further you place the camera from your baby, the less EMF they will be exposed to. I think the issue we had was a fluke and I don't have any safety concerns about the device, but I was impressed with how quickly customer service handled the problem. However, in my opinion it doesn't look as modern as some other devices. Dont quote me on this though. I hope youll find my guides and reviews helpful as you make your next purchase decision. Interchangeable lens: The first ever baby monitor to offer Active Noise Reduction (ANR), the DXR-8 PRO features this cutting-edge technology to filter out background noises that are commonly heard on baby monitors as static noise, such as fans, air purifiers and noise machines. The new Infant Optics DXR 8 Pro has 12 months warranty but when you register the warranty, you can an additional 24 months. The recently released Infant Optics DXR 8 Pro also has a replacement screen that you can purchase in case you need to replace it. Overall, our impression is that the default lens is enough for the vast majority of the cases. But overall my experience with this monitor has been great. The original DXR-8 kit still sells for $165.99 at the time of this writing and includes a 170-degree field of view wide-angle lens. All Rights Reserved. If you are a member of the press or media and would like more information about our products or company, please reach out to our press team at: The little coos and giggles make our worlds go rou, We get it - you want to hear and see your baby at. I hope youll find my guides and reviews helpful as you make your next purchase decision. BBB Business Profiles may not be reproduced for sales or promotional purposes. Infant optics screen not working as it wont turn on turns purple or fuzzy Infant Optics customer support team offer screen replacement to most clients. Excellent Reviews of Infant Optics Support Team, Infant Optics Customer Service Contact: 1(800)-291-0195 and info@infantoptics.com, Key Issues Customer Service Will Troubleshoot, Infant Optics Out of Signal Coverage (5 Options to try), Best Dual-Camera Split Screen baby Monitor, The Best Voice-activated(VOX) Baby Monitor, Motorola Baby Monitor Troubleshooting Sound, Night Vision, Screen, Charging, Connection etc, Bassinets Buying Guide: Selecting the Best Like a Pro, Baby Monitor Companies/Manufacturers & Suppliers, HelloBaby Monitor Review Hellobaby HB65 vs HB66, Start here with all the top baby gear brands in 2022, VTech VM819 Video Baby Monitor (19 hours on a single charge). I think they should either make products more durable or make them cheaper so that it doesn't cost so much to replace. I'm also able to remotely move camera in all directions and two way talk feature so I could talk to baby on my way to them. This is one of the disadvantages of Infant Optics as it does not allow you to view your baby videos if you are more than 460 feet away. You can also purchase one using the link above. This replacement parent unit is NOT compatible with older versions of Infant Optics that used micro-USB power adapters. I appreciated the fact that it came with the second lens so that you could see more of the room or to zoom in more on just a sleeping baby. Well start sending you the news you need delivered straight to you. We know from experience that as parents, your time is valuable. It had such good quality video that it made it fun to use it. The Infant Optics DXR-8 does not have a VOX mode per se, but there is a Sleep mode, where the monitor screen will turn off after a pre-set time delay while keeping the audio on. To lookup on your Android tablet or phone Visit the APP marketplace. If you don't mind manually adjusting the camera, the $85 Willcare Video Baby Monitor and the $90 Babysense Video Baby Monitor are both great options with very similar features and lower price points. Disappointingly, there is no pre-recorded lullabies available to play on the Infant Optics DXR-8. Customer Service Maturity 40/100. I chose this brand because my daughter was using it and said it was great. The DXR-8 monitor only can only be connected to one camera at a time. . If you are having issues with any functionality of your Infant Optics DXR-8, you should contact their renowned Infant Optics Customer Care. It was also easy to find the perfect place for the camera since it can be placed on a flat surface or mounted on the wall. In our testing, the Infant Optics DXR-8 camera produced an average EMF reading of 1.89 mG when placed 6 foot / 1.8 meters away from our babys bed. The image is crisp and clear, even at night. TWO-WAY-TALK Our two-way talk feature allows you to speak to your baby through the monitor. Check our full guide on how to pick the monitor thats best for you to see the pros and cons of each model. The Infant Optics DXR-8 can support up to 4 cameras simultaneously. the shipping service selected, the seller's shipping history, and other factors. The receiver also features a rechargeable battery, which is really nice so you're not tied to an outlet all the time. At this point, I email to let them know Im being repeatedly hung up on by their customer service reps and call the customer service number, refusing to hang up the phone until they get a manager on the line (which they originally claimed the couldnt do becauseCOVID*eyeroll*). It had the features that we wanted in a monitor. I used the monitor and cameras about a year and then packed them away carefully in their original packaging. Remote pan, tilt and zoom: It emerged 4th behind Infant Optics DXR8, Eufy Spaceview, and Anmeate Video baby monitors. I love that it can be used at night, the alarm function, and two way talk specific so I can talk to my son and keep him calm when he is crying and I'm not in the room. The Infant Optics DXR-8 is aimed at parents who want to remotely monitor their infant. Some of those could be adjusting the lenses and unplugging the power and plugging it again. Most of the feautures of this products is truly amazing to use but I would like to add other features. While several baby monitors are expandable in that they can support several cameras, very few baby monitors are expandable or support more screens/handheld units. Infantoptics.com attracts a monthly unique visitor traffic 2,166 visitors. Also, I can't keep cell phones near monitor or it interferes with reception. If you lost your receipt it may be difficult to get the extra support if your unit is broken but several customers have had great things to say about how they still got help regardless of their lost receipt. So essentially, that I could pay them more money above and beyond the $99 I paid for the original camera in order to get another camera that was likely to have the same issue (for reference, see this customers experience: https://www.amazon.com/gp/customer-reviews/**************/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B00ECH5ARA).I replied via email that, given that the infrared failure is a known design/quality control issue with the ****8, it was really unethical that they were expecting me to pay for the repair/replacement and again requested a manager callback as originally promised. This feature is a parent favorite! Depending on the nature of the damage and the period of use, you may be given a free screen replacement! Yes. Infant optics camera not working in the dark or no sound In case any of the units including the microphone, the speaker, battery, or camera are defective or not functioning properly either because of negligent damage or other causes, you should contact the infant optics support. You should also note that the current Infant Optics DXR 8 camera does not pair with more than one screen unit of Infant Optics DXR 8. No words to describe their attention to clients. The reception of the monitor can also be a little spotty at times. (Opens in a . Do this and wait for at least 90 seconds. Not being on Wi-Fi also makes it very easy to travel with this unit. She was a teacher from 2012 through 2019 and has been writing professionally since 2016. This company has an F rating with the Better Business Bureau (https://www.bbb.org/us/ca/*************/profile/online-shopping/infant-optics-1116-533929), and for good reason.There is a known issue with these monitors where the infrared lights on the cameras go bad quite early on in the life of the unit. I felt like I'm always charging it. INTERCHANGEABLE LENSES Our interchangeable lens technology allows parents to swap between a zoom lens (up to 6X zoom) and a wide-angle lens (sold separately) without compromising video quality. Excellent customer support. From their breathing, to whether their eyes are open or closed, you will never miss a moment. Fill out the form below and a member from our team will get back to you within 24 hours. The average salary for Infant Optics Ltd employees is around $110,849 per year, or $53 per hour. One of the things I like is it has automatic pairing for most or all of your devices. The monitor has a compact 3.5-inch LCD display and a retractable antenna for crisp reception. How do I know I can trust these reviews about Infant Optics? Yes, you can turn off the alerts for low battery and the alert for when it is out of range. It also stopped charging. We operate independently from our advertising sales team. I always play white noise in Ellie's room while she's sleeping, so the volume indicator is continually green or orange, but it always turns red when she cries. Also, there is a limited range on where you can reach with it. If this is not the problem, some users have found success unplugging the camera and removing the batteries of the parent unit. My overall experience with the baby monitor is great. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). We wrote this article to give you some helpful tips on what you should know when seeking customer care support of Infant Optics. Clear instructions are included. for Apple products. I'm the first to admit that I over-research things for good reason and one of the most important things that I diligently researched before I had my daughter Ellie was baby monitors. The night vision mode may be on and youll need to turn on the room lights to turn it on and youll start seeing color images on your Infant Optics screen. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. During this time it frequently loses connection even though we are never more than 50 feet away. We value your privacy. The picture quality on the display itself is about average with a resolution of 320 pixels by 240 pixels. The highest earners in the top 75th percentile are paid over $125,085. On 11/13/2020 I purchased the dxr-8 baby monitor while pregnant. . LARGE 5 VIDEO DISPLAY Our 720p resolution LCD screen offers brighter and better viewing angles, sharper colors and enhanced night vision so you can see your babys slightest movements up close. 5.0 5.0. safety. to find that the infrared lights were bad on one camera, rendering it useless for monitoring both childrens rooms. Some users that have had issues with Infant Optics screen turning blurry as a result of night vision not working have also gotten replacements. I personally encourage parents to make sure they read a range of reviews, both good and bad to realize how responsive customer support is. ACTIVE NOISE REDUCTION TECHNOLOGY Our patent pending Active Noise Reduction (ANR) technology filters out background noises such as fans, heaters, air purifiers, and humidifiers that are commonly heard on your babys monitor as static noise. I can easily take the receiver outside to play with my dog or sit out on the deck while Ellie is sleeping. Large metal objects and objects that use Wi-Fi can interfere with the signal, and I've found that if I have my phone too close to the receiver, it can cause interference too. You can check the temperature in the room with the receiver, too, which I love because I always worry about whether Ellie is too cold or hot at night. Find many great new & used options and get the best deals for Clip Mount Flexible Stand for Infant Optics DXR-8 and DXR-8 PRO Video Baby at the best online prices at eBay! Original review: Oct. 6, 2018. Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. As a member of the ConsumerAffairs Research Team, Kate Williams, Ph.D. believes everyone deserves easy access to accurate and comprehensive information on products and businesses before they make a purchase. It also has a very large video screen that is so easy to see and it has a very long battery life. Even though Infant Optics DXR 8 was released in 2013, it took quite a number of years to release the Infant Optics baby monitor replacement monitor. The sound only goes to the camera that is currently selected, so dont risk waking up your child in the other room. Find many great new & used options and get the best deals for Infant Optics Dxr-8 Video Baby Monitor and Vtech DM111 at the best online prices at eBay! It will show the temperature in each room on your display. Infant Optics Customer Service Contact: 1(800)-291-0195 and info@infantoptics.com Infant Optics' customer service support is excellent! : this post is brought to you can purchase in case you need just the monitor, you can with. Customer service experience, infant optics customer service impression is that the infrared lights were bad on one camera, rendering useless... A large 5-inch screen, 720p HD infant optics customer service video, and interchangeable lens,! 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