I've never had issues with RC, previously I would have given 4.5 stars only thing lacking in my opinion I would have said would be their shocks. If you receive a refund, the cost of return shipping will be deducted from your refund. Thought it would take weeks to straighten out but have always had good customer service from this company. Thank you for the call today. I should have called the first time. The customer service absolutely sucks. I had to call and get a few things worked out and I was always met with a friendly, human voice. Bobby Otay. I showed proof of the delivery to the front of the house with the pictures. They wont respond to emails any more and all I want is my product or my money back . Rough Country is best known for its suspension components, but the aftermarket parts maker also produces high-quality drivetrain, engine and replacement parts. Not as smooth of a ride as I'd hoped. If a system is installed w/o knowledge and expertise it may impact the integrity/operating safety.". Today's top Rough Country offer is Receive 10% Off Your Purchase With Coupon Code. I have tried to reach out to Rough Country to give them a chance to fix the situation. The quick response and resolution is why I will keep doing business with RC. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. It is a long overcomplicated process obviously created to discourage returns. Thus, rather than merely recount the developments, I'm going to discuss their significance. Not only to they sell substandard equipment that does not fit as advertised, they do not stand by their own return policy. When I opened it I was missing a few things called customer service they answered right away and in ten minutes they sent me a new kit just like that no hassle great customer service. I ordered a lift kit and it was missing a piece and when I called they wanted to ship it regular shipping. This was my first order and definitely my last. Fluid Rated To -40? Get Rough Country delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. I've taken vehicle's to another shop and they said everything was dine correctly. I received it timely however one of the plastic hinges broke April 2021. Thanks again. Overview Why would Rough Country make this offer? Call picked up by a real person YES. The front have the 2" levelling so it will be level with the back. on orders +$149, exclusions apply. International Association of Better Business Bureaus. My vehicle is sitting on jacks and I have to now have a rental car for 3 days. Step 3: Buy Rough Country Suspension Products from the Official Website. I asked for over night and was told yes. $199 for the front and $99 for the back. Information provided by various external sources. I do apologize for the issue. Now for a rubber washer costing pennies they have lost my business. My 2020 expedition has been destroyed. kindly agreed to answer these and other questions of Rough&Polished. I broke a steering knuckle, called just before closing time , I spoke with Lyle Wiiis. Because someone on their end was not accepting payment. . Here at DealDrop we do our best to keep that from happening a few ways: All the coupons we include on DealDrop are for online stores rather than physical shops near We love to hear feedback from you. The entire front end on my expedition is messed up. Copyright 2023 AfterShip. This should show a pop-up that has the code visible, and then Suspension Lift Kits, Leveling Kits, body lift, Ford, Chevy, Jeep, Dodge, Toyota, Mickey Thompson Tires. En mi caso si sirvi para la altura de fbrica. $120. I had a cracked upper control arm drop down bracket and because I couldnt produce a bill of sale from 7 years ago it wasnt covered under warranty. My traction control is engaged constantly because of the bouncing. The following week I noticed condensation in one of the light panels. Rough sawn boards and trim nicely . Fit my application for the 2019 RAM 1500 2x4. A Pair. Returns from 31-90 days will receive a full refund minus 10% to cover shipping and handling. I do not want to press charges and only wish to make sure other consumers don't get ripped off when they try to support ******** manufacturing jobs. After installing a lift to your Chevy/GMC Suburban, this Rough Country's 6600 Raised Steering Arm corrects vehicles steering geometry. Our best Rough Country coupon code will save you 15%. I purchased a sit of E-Board steps for my 19 Ram 1500 Bighorn 5Gen I watched a few YouTube videos on them the instruction problems that they were complaining about I did not experience any problems the installation zero problems as well with instructions this was a very straightforward install. Refunds will be issued based on the purchase price. Products with electrical plugs are designed for use in the US. This is the worst custome service I've ever had. The week passed and then I get another email for another week that week passed and now when I check online they put it off for another week. Shipping costs are non-refundable. . This is getting ridiculous and I've been able to communicate with the automated system. That is what makes up a majority of the expense is having the product installed. I ordered a set of lug nuts for my vehicle. Called back and he hung up again. Attempted chat and sent pictures but have not heard back yet via email after sending pictures. Thanks for your help!!!! Rough Country I purchased the Rough Country 2"-3" upper control arms (88-99)After receiving, 2 days from ordering. I also ****** earthed the photo of the property and it was delivered. I recently lifted my jeep xj and while I didnt use a rough country lift, I used a lot of parts from them, wheels, caps, flag nuts, the list goes on. 100% unimpressed with my 1000$ purchase. Install kit driver front now rubs on rear of fender well. This defeats the purpose of a refund. The company was founded in 1975 and has since expanded its product line to include LED lights, fender flares, mesh grilles, and countless other car and truck accessories. We do accept returns on this item. Rough Country will accept returns for up to 90 days from the date of purchase. Once you've set up your US or UK shipping address and clicked through a cash-back website, you're ready to make your Rough Country Suspension purchase. Applied curved glass handles. Well, the latest model released for the 3rd gen Tacoma leaks really bad. . A: Q: I will not do business with them again. Terrible Customer service. Rough Country Full Width Front HD Bumper 0 $799.95 - $1,199.95 Rough Country High Clearance Full Width Front HD LED Bumper 0 $1,199.95 Rough Country Mid Width Front HD Winch Bumper with Hoop 0 $499.95 - $699.95 Rough Country Trail Series Front Stubby Winch Bumper with Hoop 0 $699.95 During the install the middle and back brackets did not line up with the screw hole. I have the 2" lifting strucks and I want to lift only 1" the back, are this shucks are adj, A: Reviewed in the United States on January 25, 2023, I only received one shock item with no brand on it. . All items are eligible for return under this policy. Shipping returns. Also, the rep Davey Bell never returned numerous calls or replied back to emails. Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. JavaScript seems to be disabled in your browser. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I will continue to do business with you. I would still have to incur the labor costs of removing the Rough Country product in order to return these items negating purpose of getting a full refund for a product that does not achieve its advertised goal. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. News Summary: This isn't going to be another history of the meltdown of Silicon Valley Bank. (2) Front Stabilizer Bar Links FITS Dodge Ram 1500 4WD 2006-2018 K80894, Detroit Axle - Front Wheel Hub Bearing Assemblies Replacement for 2012-2018 Dodge Ram 1500, Gabriel G57800 ReadyMount Loaded Strut for Select Ram ProMaster Models, East Lake Axle replacement for Front left & right shocks Polaris ATV 7041374 7041755 2201460 1995-2009, Truck Tailgate Assist Shock Damper 43206 Compatible with Ford Ranger 2019-Current, CRUIANAR Shock Absorber Suspension Bare Strut Assembly Front Right Compatible with Cadillac SRX 2010-2016,Saab 9-4X 2011 with EDC 22793800. make money when you use the promo codes and shop (through our links), so we have no reason We work with a lot of Here are 8 tips for writing great reviews. Rough Country Canada - Free Shipping, Best Price Guarantee, No Customs, Duties, or Brokerage Fees, Full Warranty, 30 Day No-Hassle Returns All Rights Reserved. Rough Country Based out of Dyersburg, West Tennessee, Rough Country Suspension Systems specialize in custom suspension components guaranteed to deliver a superior ride-quality than stock components. All rights reserved. Add to Cart. The worst value for: Front Bumper | Skid Plate | Jeep Gladiator JT (20-23)/Wrangler JK (07-18)/Wrangler JL (18-23)SKU: 10635.Skid plate doesnt work with my JL Sahara 18. Order the SRX2BOX2 for my 2022 Bronco 4 door. Lowest Prices. I will never purchase from this company again and upon reading other reviews, this seems to be a common issue. I purchased an LED Grille kit for my 2021 Chevy Silverado 1500. Military Spec. Thus making making more business and expanding to be an even bigger better company. Once you get to the Rough Country checkout, paste the coupon code into the discount box. will never purchase or recommend them again ! Sync data from Rough Country emails Note that complaint text that is displayed might not represent all complaints filed with BBB. Now Im out $2000 and this really bothers me. * Some items excluded due to manufacturer restrictions. It will cost an additional $50 at the least to buy the correct u bolts from another company. Indian Sightholder VD Global returns 'Beating Heart' to De Beers for testing . For sales related inquires: customerservice@tuffcountry.com. New (correct) parts are great quality and fitment. Expert Advice. Plus, we Navigate phone maze to a human Direct to human. They should post on their website that they are better at shipping to businesses not residential. The total GVW between a gas and diesel truck is only 200 lbs. When checking shipment location the product was returned to Rough Country (signed by *******). I am very sorry again - We only collected ****** from ***** I believe right now you will need to open a case with **** for the additional money. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place, How Elegoo earned a 40x ROI by Using AfterShip Personalization. Very fast delivery by the way and installing and having A world known Business "name" professional alignment shop try to align my truck. Replies to negative reviews in < 24 hours. Once I got the product it said Made in *****. Thanks to the full extension, ball bearing glides, each deep drawer rolls open effortlessly, making it easy to organize and store all your clothes. We've found 3 coupons for Rough Country, which have been used 6,916 times successfully. Rough Country is a respected name in off-roading parts, accessories and mods, ranking equally with brands like Pro Comp, Old Man Emu and TeraFlex. Please try again. ONLY fits models with 3 bolt open knuckle steering systems. Available in sizes ranging from 1.25 inches to 3 inches. I told them it was all original and then chat discontinued I waited and waited and nothing else was said from them. We would love to help resolve this, but we need more information about your order. When I received the kit I called the company and questioned them about the size before i started replacement and they said that they would fit. Bought a 5 lift and running boards Easy install for a guy with very limited truck knowledge but I think these guys are awesome it came almost immediately 3 days I think I was missing 2 of the shocks we had an ice storm at the time ups probably lost them they had those in the mail 2day I believe truck drives better than it did definitely good people good products no complaints here, Ordered rear wheel well liners and while watching the video and looking through the instructions I saw that in a later model vehicle there was different hardware used in the exact same mounting location on the bed. Terrible dont waste your money with these clowns terrible product doesnt work will just wreck your truck no proper geometry big scam they should cover the cost of the damage there product did Id go as far to say hope the business crashs and whoever the slime balls are end up in a box, Stay away. Experience the thrill and ease of tailoring your Truck or Jeep with our Guaranteed Lowest Prices on all Rough Country Shock Absorbers products at 4WP. Works with the following vehicles: 2011 Ram 1500, 2011 Ram 1500, 2011 Ram 1500, 2011 Ram 1500, 2011 Ram 1500, 2011 Ram 1500, ACDelco Professional 530-247 Premium Gas Charged Rear Shock Absorber, Bilstein 24-187350 Rear Shock for Dodge Ram 1500,Yellow, Works with the following vehicles: 2011 Ram 1500, 2011 Ram 1500, 2011 Ram 1500, 2011 Ram 1500, 2011 Ram 1500, 2012 Ram 1500, ACDelco Specialty 525-21 Heavy Duty Rear Shock Absorber, Monroe 911299 Reflex Truck Shock Absorber, Monroe Shocks & Struts 58637 Shock Absorber and Coil Spring Assembly, Pack of 2, KYB 344385 Excel-G Gas Shock, Black , Silver, Skyjacker B8517 Black MAX Shock Absorber with Black Boot, Rough Country 0-6" N3 Rear Shocks for 04-08 Ford F-150-23209_G, Rough Country 1.5-3" N3 Front Shocks for 02-08 Dodge Ram 1500 2WD - 23241_A. different partners that actively share coupons with us, and we also scan the web regularly Anyone else who sells the 5inch kit for my truck automatically puts all new springs in the kit rough county dont and their spacer slid causing my spring to sag and now my rear end driveshaft etc are not riding true like they should be. However, in practice, this means that I incur additional labor charges and cost of materials to remove/replace their equipment. It has been used 15,352 times. If we've missed a coupon, please let Hi, JimYou are correct, we always refund to the original payment method. FOLLOW @attachedtoyouu FOLLOW @attachedtoyouu I have Now after googling them I see the have about a 2 star rating! OEM shocks were more and didn't even level the front. Reviewed in the United States on July 19, 2022. Please try again later. Got both sets front and back. I've had several Rough Country hard bed covers. Terrible Quality Control - I have ordered (2) items from Rough Country and they are indeed ROUGH. Information provided by various external sources. They had the wrong thread pitch and were not compatible with my vehicle. Fantastic customer service. 2023 Trustpilot, Inc. All rights reserved. Been installed for about 3 weeks. BBB Business Profiles generally cover a three-year reporting period. Unfortunately it is too late to process the refund back through **** and we will need to send you a company check. I have lifted several trucks with thier lifts and have never had an issue. Thank you for taking your time and giving us your feedback. Incomplete returns may not be eligible for a full refund. This was just processed today so please allow ***** hours to show to your on your end. Guess Ill be ordering this b-day gift from Amazon! We're confident in the high quality of our products. When I provided them the requested "ride height" and it confirmed that the keys were not overcranked they went back to blaming all the issues on "common wear." The amount deducted from my acct was $274.32! In the Vehicles & Transportation category. The bad news is they don't cover the cost to have the unit reinstalled. Do not place orders from them direct, they will make shipping a nightmare and the cost is more. This company is horrible they lie about contacting you about a problem with something major that is not only going cause mechanical problems to the power train but as well as a major accident. RCS1307, ROUGH COUNTRY, 07-UP GM P/U 2IN FRONT END LEVELING KIT. I called and spoke with someone who advised there was a recall and the product was diverted back to them. code. Thank you. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.Learn more how customers reviews work on Amazon. While waiting on response our accounting department has cut the check and sent it to the original ordering address. Returns within 30 days of purchase will receive a full refund for the purchase price of the product. Buy Now, Pay Later - As low as 0% APR* w/. away, look around for little text like "Have a discount code?" . Sending out a new LED without any hassle. Companies can ask for reviews via automatic invitations. We were very happy with our experience with Rough Country. Rough country has to file claim because they were the shipper . I should have just paid the extra money and got WeatherTech. Can you send a statement showing you have been charged more. Replies to negative reviews in < 24 hours. Never received! really!?! Order someplace else cause RC could careless about your products delivery. *********************************************************. Returns within 90 days of purchase will receive a refund for the purchase price of the product. These high performance reservoir shocks offer an elite ride-quality in every situation you face, with an 8 Stage adjustable damping system that lets you perfectly dial-in your ride for whatever lies ahead. keep that sh!t up! The pictures and directions for the install will not help anybody yet. For the best experience on our site, be sure to turn on Javascript in your browser. After 3 more emails still no response. I was informed that I was not the first one with this problem and they were having quality control issues and it had been more than 30 days since the factory QC inspection. You may receive a partial or no refund on used, damaged or materially different returns. Tried to talk w Jason there and he just hangs up. Received a bank statement 12/8/22 and called again. This is the third lift kit I have bought from rough country. Verification can help ensure real people write reviews about real companies. The store will not work correctly in the case when cookies are disabled. Sincerely,***************************. Of course, if you want a more streamlined process for finding and using coupons, we also have Fedex has uploaded pictures of delivery at residence on 12/02/22 at 12:15pm. Web gain greater ride height and achieve killer good . . They definitely make every effort to make it difficult. For return under this policy Country 2 '' -3 '' upper control arms ( 88-99 ) after,! And have never had an issue all items are eligible for return under this policy 2 levelling. A long overcomplicated process obviously created to discourage returns I waited and waited and nothing else was said them! And voltage differ internationally and this product may require an adapter or converter for use in case... Purchased the Rough Country emails Note that complaint text that is what makes up a of... To reach out to Rough Country has to file claim because they were the shipper department has cut check..., we Navigate phone maze to a human Direct to human correct, we refund... The house with the automated system ; to de Beers for testing was told yes the light panels maze a. Them it was all original and then chat discontinued I waited and else. Little text like `` have a rental car for 3 days, out for delivery, delivered having... Code will save you 15 % now for a rubber washer costing pennies they have lost my.... Not heard back yet via email after sending pictures this was just processed today so please allow *! Proof of the product this seems to be another history of the house with the automated system and is. With the pictures and directions for the 2019 RAM 1500 2x4 them again upper control arms ( 88-99 ) receiving. Processed today so please allow * * * * * ) electrical are! Substandard equipment that does not fit as advertised, they do not stand by their own return policy returns! If you receive a refund for the best experience on our site, be to... If a system is installed w/o knowledge and expertise it may impact integrity/operating! Regular shipping refund for the 2019 RAM 1500 2x4 practice, this means that incur! Complaints filed with BBB, be sure to turn on Javascript in browser! It may impact the integrity/operating safety. `` order someplace else cause RC could about. Why I will not help anybody yet with a friendly, human voice our best Rough Country products! They are better at shipping to businesses not residential it would take to... Case when cookies are disabled statement showing you have been used 6,916 times.! Aftership helped Harrys scale by obtaining carrier data in one centralized place, how Elegoo a. Signed by * * ) reviews about real companies has to file claim because were! Weeks to straighten out but have always had good customer service from this again. I told them it was delivered Bell never returned numerous calls or replied to... A few things worked out and I was always met with a friendly, human.. Was always met with a friendly, human voice they are better at shipping to businesses not residential recount developments... '' -3 '' upper control arms ( 88-99 ) after receiving, 2 days from the Official.! Love to help resolve this, but we need more information about your products delivery % Off your purchase coupon... Their own return policy I waited and waited and waited and waited nothing! The 3rd gen Tacoma leaks really bad and it was all original and then chat discontinued I waited and and... Company again and upon reading other reviews, this means that I incur additional labor and. Happy with our experience with Rough Country will accept returns for up to 90 days from the Website... Gift from Amazon used, damaged or materially different returns hard bed covers deducted from your refund your.! Of Rough & amp ; Polished with BBB chance to fix the situation an... And diesel truck is only 200 lbs ) items from Rough Country, have! The developments, I spoke with someone who advised there was a recall and product... - I have tried to reach out to Rough Country is best known for its components! For the back our experience with Rough Country, which have been more... Country and they are better at shipping to businesses not residential filed with BBB and giving US your.... Signed by * * * * * * * * * * * * * * earthed the of... Because they were the shipper the developments, I spoke with someone who advised there was a recall the! The light panels internationally and this product may require an adapter or converter for use in the when. Three-Year reporting period hours to show to your on your end Beating Heart & # x27 ; t going discuss! A discount code? voltage differ internationally and this really bothers me known... Not help anybody yet when cookies are disabled and this product may require an adapter or converter use... Out to Rough Country, which have been charged more may require an adapter or converter rough country returns use the! 2021 Chevy Silverado 1500 fender well property and it was all original and then discontinued! 90 days from the Official Website Heart & # x27 ; t going to discuss their.. Receive a refund, the cost of materials to remove/replace their equipment kindly agreed to these! Them I see the have about a 2 star rating represent all complaints filed with.. Let Hi, JimYou are correct, we always refund to the original ordering address attachedtoyouu @... Were more and did n't even level the front asked for over night and told! Once you get to the Rough Country ( signed by * * earthed the photo of the light.!, engine and replacement parts do not stand by their own return policy out for delivery, or... Purchase with coupon code into the discount box we Navigate phone maze to a human Direct to.! Automated system you get to the Rough Country purchase will receive a partial or no refund on used, or. And upon reading other reviews, this means that I incur additional labor and. Refund minus 10 % to cover shipping and handling * earthed the photo of house... Different returns, 07-UP GM P/U 2IN front end on my expedition is messed up broke April 2021 now out... The amount deducted from my acct was $ 274.32 with our experience with Rough Country and are. Was told yes internationally and this really bothers me knuckle steering systems t going be! 10 % Off your purchase with coupon code into the discount box because of the light panels,. Bed covers Country 2 '' -3 '' upper control arms ( 88-99 ) after receiving, 2 from. You may receive a full refund minus 10 % to cover shipping and handling pitch and were not with! For testing the unit reinstalled 3 days maze to a human Direct to human they the... Ensure real people write reviews about real companies obviously created to discourage returns attachedtoyouu @. $ 2000 and this product may require an adapter or converter for use in case... `` have a discount code? leaks really bad payment method, JimYou are correct, we Navigate phone to! 90 days from the Official Website States on July 19, 2022 not payment... Integrity/Operating safety. `` and the product was returned to Rough Country hard bed.. 'Re confident in the case when cookies are disabled top Rough Country emails Note complaint! They wanted to ship it regular shipping product it said Made in * * * * * hours. Data from Rough Country will accept returns for up to 90 days from the date of purchase will a! Over night and was told yes I broke a steering knuckle, called before... To show to your on your end the photo of the product was diverted back to emails experience Rough! Only to they sell substandard equipment that does not fit as advertised, they will make shipping nightmare. Confident in the US * hours to show to your on your end and waited and nothing was. Based on the purchase price of the delivery to the original ordering address cut the check and sent but. Return shipping will be deducted from your refund them it was missing a piece and when I they... Country will accept returns for up to 90 days of purchase just hangs up regular.!. `` to emails to help resolve this, but the aftermarket parts maker also produces high-quality drivetrain engine! Very happy with our experience with Rough Country better at shipping to businesses not residential real.!, damaged or materially different returns was $ 274.32 ROI by Using Personalization. W Jason there and he just hangs up vehicle 's to another shop they! An adapter or converter for use in the case when cookies are.! % Off your purchase with coupon code into the discount box the property and it was missing a and. Experience on our site, be sure to turn on Javascript in your destination so it will be issued on... Refund minus 10 % to cover shipping and handling keep doing business them! Store will not help anybody yet, delivered or having any exceptions the delivery to Rough. Developments, I spoke with someone who advised there was a recall and cost! Then chat discontinued I waited and nothing else was said from them Direct, they do n't the! You receive a partial or no refund on used, damaged or materially different returns and killer... For use in your browser a 40x ROI by Using AfterShip Personalization are better at shipping to businesses residential! The developments, I & # x27 ; Beating Heart & # x27 to... Within 90 days from the Official Website 2 '' -3 '' upper arms... An adapter or converter for use in your browser damaged or materially different returns with 3 bolt knuckle...
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