He gave me the number of someone named Billy who arranged it. BBB is here to help. During the walk thur we noticed our backyard was not done properly and had standing water and wet spots.the builder said they would have it fixed.well a month went by a guy came with a wheel barrel full of dirt poured it it the spots and put hay on it.as soon as it rains the holes fill back up with water.ive contacted the builder several time.nothing has happened i just want what I paid for.or give my money back so I can have it professionally done. Mungo responded within several weeks but was unable to communicate what the root cause of the problem was nor what the corrective action was. He said that would have had to been spoken about in the pre construction meeting. I heard nothing. I wrote him the entire situation and requested his assistance in getting this situation resolved. The builder will not repair. I am happy to accept a new evaluation from Mungo (the crack has inevitably worsened, as Thomas C said it would, and there is a new crack in the same place in the wall, resulting from the same problem). The Production Manager in her area reached out to her by phone on 7/24. *** XXX-XXX-XXXX, ***@gmail.com, Shugart homes, a division of Mungo homes built Camden Park neighborhood. About Reviews Gallery Locations Lennar has 3.6 out of 5 stars in Washington Area 278 Reviews in Washington Area Star Rating Breakdown 5 116 4 49 3 40 2 31 1 42 Ratings by Category Additionally, the landscaping around the corrected driveway will be brought back to its original state. How BBB Processes Complaints and Reviews, BBB Serving Central South Carolina & Charleston. Several issues noted after closing on the property. 19 were here. I complained about not receiving notice of the jackhammering. Mungo has now indicated that since this is beyond the 12 month warranty period that they owe me nothing. *** contacted *** Electric to evaluate the property. He did not respond. We will review all foundation/grading issues as well as any unaddressed warranty items. BBB Business Profiles generally cover a three-year reporting period. The kitchen floor has a dip in it that keeps expanding. Submit a complaint and get your issue resolved. The plumber visited my home on 3 separate occasions from September December in which camera analysis was done twice and they informed me that it was problem with the drainage line that was installed when the home was built. So I proceeded to contact Mungo in March in reference to the sewage problem in which I reached a woman who informed me that I needed to get in contact with the manager whose name was Dale. Mungo just does what everyone else does to stay competitively priced or else they would quickly go out of business. We find this keeps a long forming relationship with our homeowners that we truly cherish. Our sales manager *** can be reached by phone or email to answer any questions or address any concerns regarding the communications received and the current target close date. My builder was *** at first then *** replaced him! The average employee at Mungo Homes makes $51,445 per year. I am disappointed in this home buying process. Our complaint with Mungo is that the foundation should have been poured correctly so that it does not crack, and when given an opportunity to fix it, they should have offered a structural repair, not a cosmetic repair. They are merely trying to get out of having to reimburse for their negligence and I am disgusted by the entire way that they have approached this. Business Response A warranty review visit has been scheduled with the homeowner and our Senior Warranty Manager for May 6th at 11:00 AM. Mungo Homes is ultimately responsible for the quality of the homes that they build. For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. Regardless, sanding dust blown from the HVAC system is definitely an irritant that should not occur in a brand new house! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Filter. I am highly dissatisfied with the continual issues related major systems in this Mungo home. Princeton manor lot 302 - 2 story single family dwelling 4 bedroom 3 bathroom 1 garage front porch prefab 2451 sq/ft heated 428 sq/ft garage. Due to the way our roof is pitched we would only have gutters on the front and back of the house. Mungo home made us used their preferred lender *** mortgage. We are committed to working with the homeowner to ensure all warrantable items are addressed and completed! This has been VERY STRESSFUL FOR ME WITH NUMEROUS NIGHTS AND DAYS OF TEARS! Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Sales office. In February , we conducted a warranty review in a good faith effort to address additional homeowner concerns, although the home was outside of the first-year warranty period. *** said that the type of material that they laid on the floor is out of circulation. Flooring spec /GC said it didn't have coating.8) Water issues. I did so on 5/15. The roof started leaking again a year later. See the estimate, review home details, and search for homes nearby. Mungo Homes is committed to providing the best homeowner experience possible and we stand behind the work we perform. Mungo Homes Realty LLC. The investigator came out on 7/14 and took photos. Call: (843) 491-0354. We gathered dirt to fill holes and I had 5 trees removed on the hill. Mark Madden was the warranty manager assigned to review my issue. He appeared surprised that I had not received it nor heard anything about it but he promised to follow up with his boss about it. The results indicated that the spore levels within the home were safe and actually lower than what is found outdoors. Mungo Homes. info@mungos.org if you wish to make a suggestion or let us know about something we've done well complaints@mungos.org if you wish to make a complaint. Stress free buying experience! In that message I also asked him how I should proceed. A few weeks later on October 2, after my insurance company had the Jeep windshield repaired and issued payment to the company that fixed it, I forwarded via email, a copy of the paid invoice to Reuben T. I never received a response from him. Since then, there has been significant rainfall, and my back yard has eroded much worse. As of today, 08/05 - No response Issue not resolved. 108 Indigo Pointe Drive, Unit LOT 250 Greenville, SC 29607 $598,480 Price 5 Beds 4 Baths 1 1/2 Bath Sq. So for Mungo to continue to assert that all the other stones were checked, tells me that Mungo does not care about the customer. Review plot plans and marked plans . Mungo was negligent because the brick was not secured properly. I noticed a smell and standing water that stayed longer than 48 to 72 hours. We believe that they broke several house law of discrimination by going up on our down payment by 30k 24, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a Mungo home 2 months ago- There are black construction nails sticking upright inside the carpeting, loose fixtures, holes and chips in the crown molding, chips in the attic doors, white paint spills all over the carpeting, new shower liner has several cracks- these are all minor- but were promised to be repaired for 30 days- and today at 9:00am Mungo was supposed to fix these repairs- they are a NO SHOW- what is even more concerning though- it the outside of the property- There is a lot of water run-off- from the street and the property adjacent to me- which has been causing serious flooding and swells and standing water by my front porch and all along the left side of my property- Mungo employs Precision Landscaping- one of their workers told me they just keep filling in the holes with sand and sod- but what is really required is a French drain-= I also had The Crawlspace Medic- company come out- they told me the same thing- I need a French Drain- I got a deflective email from Lane P- telling me that my "washout concerns" would be fixed with the sod- The water issues are not being corrected by an inch layer of sod- The other disturbing news is that none of these home are built with gutters- I was told that I dont need gutters - yet the run off from the rain is building up here and hitting the foundation directly- as also I am getting the run off of rain from my neighbors rooftop Mungo prides themselves on this 30 day warranty- well today they were a no show- My neighbors told me that there were huge holes in my back yard and there is a big water issue with this development in general- I was also told from my neighbors that it is taking them over a year and half to get their repairs done! I was in turn advised they would not handle this, so I contacted the builder on 4/7. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. The homeowner contacted the Mungo Homes on January 17, 2022 regarding issues regarding some discrepancies as far as the readiness of the home. A foundation crack is clearly a major structural defect. A Mungo Homes representative will be in contact with the homeowner directly to seek additional information and to schedule a visit to the home. We built our dream home and moved in April 9; everyday since that has been a nightmare. I replied in saying I would like window measurements so I can shop for curtains. Pay was received in a timely manner. Five weeks after the initial incident and my roof still leaks when it rains. HVAC Company sent another email to Mungo. Reuben T. replied to my message that I should contact Mungo warranty. More than a fifth of workers at St Mungo's are set to strike over pay after Unite members at the homelessness charity backed a walkout #UKhousing. They were notified of the mistake 5/31 and still to this date of 7/2 it has not been fixed. After meeting with Mr. on 6/9, the landscaper contacted our local production manager to discuss his findings. After hearing nothing from Mr. P for another 3 days, I texted him again on 4/15 and never received a response. 68th percentile. We are growing! *** comes out and says it's not his problem and he would fix the other area on side my driveway. July 4, in an attempt to get this resolved, I wrote another Mungo employee, C. I in hopes of getting some assistance. He ONLY replaced the stone he never checked the other ones. Rating Overall satisfaction rating Address: 415 Church St NW STE 2, Huntsville, Alabama, United States, 35801-5573 Phone: +1 (256) 489-4831 0 0 +1 (803) 832-4933 0 0 +1 (803) 749-9000 0 0 +1 (843) 769-6390 0 0 +1 (912) 748-3225 0 0 +1 (919) 303-8525 0 0 +1 (843) 273-4861 0 0 +1 (864) 849-8390 0 0 Web: www.mungo.com Framing cut too large, trim doesn't meet the edge of the window;large gaps filled w/ spackle- can see to rear of flashing. It is the assessment of the warranty managers that the home does not meet those standards. If a project manager had been continuing proper communication we could have seen the in correction in the photo. Business Response The homeowner's concern for erosion, grading, and Business Response We apologize for the miscommunications which have Business Response When any issue was brought to our attention during Business Response We are working to accommodate all warranty request Business Response We strive to keep open lines of communication with I contacted my HOA Maintenance Dept on 3/31, Purchased a home from Mungo Homes on 12/9, Purchased 05-Many documented cases of Mungo, Waiting for over 30 days- for several, Numerous structural issue problems within, Within two years of our home being built, Mungo Homes has terrible customer service, We have had issues with the grading of our, We're having difficulty getting Mungo to. Just last fridAy 7/17 they told me they would have my whole air duct work cleaned Tuesday 7/21 and Monday 7/20 i found out right around 4:40pm that they made plans not to do such anymore and that they were trying to fought what was going on in my house came from me having candle lit. Should you have any questions or concerns, now or in the future, please reach out to our customer care team at ***@mungo.com. They tried to convince me it was just rain water and they was gonna put some rocks down over something .Well a few weeks pass which throws us into 05/02 . 07/15 - Mungo builder stated to contact customer service. Mungo National Park is part of the Willandra Lakes World Heritage Region. 6) Carpet defective. Scott replies to say he would send via email and update us once via email each week with photos. Sharelines. We will never build again. Rick said he replaced supports with LVL beam, but didn't get eng ltr 3) 24 window issues. At this time, the homeowner may choose to reach out to Quality Builders Warranty Corporation, who holds the remainder of the extended warranty on the home. David Weekley. Mungo Homes Customer Service less than expected - Mungo Homes Mungo Homes Poor quality homes Sensible Home Warranty Total scam, charged me $2,000 for home warranty and refuse to repair AC unit Sensible Home Warranty This type of terrible and mismanaged home warranty business McBride & Son Homes I have attempted to return a phone call to Dale Garrett three times this week in an effort to resolve these issues. I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). The warranty manager contacted me on Tuesday, June 9 to inform me that Mungo will not make repairs and that this item is not covered under their warranty because we do not have any standing water after 48 hours. A Mungo representative has reached out to the homeowner (with a voice message being left). Mungo Homes Customer Support Earns Excellent Rating. This response was only given after a threat of legal action. NOT flying off, but actually sliding down the roof. Water leaking on side wall not ceiling. Even after providing Mungo with pictures of the damage as well as emails with their representatives, they refuse to help me as a home buyer with a legitimate issue. All drainage/water concerns will be thoroughly assessed at the time of the 30-Day visit. Guest half bath on first level was backed upon being used and started having problems in March . Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) ***'s also noted signs of high volumes of water along the left side of the yard, as well as erosion due to a steep decline in the slope of the right side yard. I enjoyed every moment. Gaps 3/8 to , bowing,curling. 21% of Mungo Homes employees are Black or African American. Learn more about the builder: View builder profile. Now. We worked with Debra O (Sales Rep) and Trent C (Lead Builder). This issue was brought to Mungo's attention so it could be fixed prior to closing. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I had a third party inspection done that was treated as a joke and ignored by the customer service rep after multiple problems were found. Many here have faucets w/ foul-smelling water. All items will be addressed on the day of their appointment, July 21st. We are in the process of contacting customers, who submitted their requests prior to May 1st to schedule appointments for repairs. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The driveway was poured as a single 8 foot driveway. Mungo definitely was NOT taking my home Issue serious from the beginning of me reporting the issues. Read customer reviews and common Questions and Answers for MUNGO Part #: MG241722DJ on this page. I spoke with Mungo representative, Tony Z., on 9/23/22. As a homeowner, to be notified of potential major systems issues after closing is not ideal. 3) Finally, I am insulted that Mungo continues to say that the other stones were checked after I have continuously stated that the contractor ONLY replaced the one that had fallen. The Warranty Manager continued to tell.us Mungo would make it right. 07/15 - No response from 7/5 email, sent a follow up email. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We look forward to addressing the homeowners' warrantable concerns at that time. The builder Mungo Homes led us to believe they would take care of repairs but wil not pay the $10,000 for water damage recovery, cost of POD rented to facilitate garage repairs orcosts to reinstall storage racks in garage temoved to replace ceiling and installation. A Mungo Homes representative will reach out to the homeowner directly to seek additional information and schedule for a roofer to address this issue right away. Spoke with the crew who gave me the owner's name. BBB Tip: Find the right home builder for you, Need to file a complaint? Ft. per Sq. I sub-contracted for Mungo Homes. Because of this placement of the driveway, we are also driving through water and mud on a daily basis. Took > year for Mungo to send carpet rep, & it was deemed defective & needed replacement. How is the BuildZoom score calculated? Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . This is not a space issue. The Mungo Team is here to help you find your new home. V&A Dundee's Tartan exhibition celebrates the iconic fabric in its many guises, from powerful symbol of royal power to punk non-conformity, writes Duncan Macmillan Wake County's approved permit shows the exact Plot Plan given to us during the PreConstruction phase of building the home. Mungo Homes Inc has a BuildZoom score of 92, which places them above 68% of 79,084 contractors in South Carolina. 17 month old new home should not leak at roof or siding. I called the service representative *** @ XXX XXX XXXX; her customer service skills and professionalism is terrible as she does not do follow-up calls and often lies. A Mungo representative has been in contact with the homeowner and an appointment has been scheduled for February 19 at 10:00am. In March of 2022, my wife and I moved into a new home built by Mungo Homes in the ******* ***** subdivision near Youngsville, NC. In July , 18 months after moving into our new home in the *** development in Durham NC, we noticed the wall next to our loft floor buckling. We will be making all repairs/replacements necessary to ensure two vehicles are able to be parked alongside one another. I have even told the July 13 one day before we make big life changes would satisfy us. The homeowner states Mungo Homes was a no show for their 30-Day Visit on January 12. Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the wall. Ft. We had ***'s do their inspection prior to showing them the home inspection report. Heterosexual (5) 2.8 LGBTQ+ 5.0 Former Employee Project manager Feb 7, 2023 - Project Manager Recommend CEO Approval Business Outlook Pros A crew showed up at 8AM and has been Jackhammering for 4 hours so far. I responded shortly thereafter advising I sent the ***'s report to Ms. M on 3/22 and gave a brief history of the foundation/grading problems. There was a mistake made with the installation of my driveway. As the homeowner, had to make contact with the builder Robert. 07/22 - No response from 7/22 email. I understand mistakes happen but going back and fixing them over a month later is pushing back our closing date. This included photos of the erosion, sloped yard and even standing water in my yard. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) He got quiet and then advised me to file a complaint with SC LLR. I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. Mungo Homes has 50 employees. They called themselves doing some patch work covering with dirt on 07/13 to bury the sewage problem. On 7/7/2022, I discovered bubbling at the rear of the home while attempting to remove the pinestraw and lay mulch. Hold your hats, it's a dumpster fire. When you buy a home from a company like this you are rolling the dice sometimes you win and sometimes you lose. Our real estate agent *** notified them May 31st of the incorrect pouring. Claim it and get a lot of features. I waited a few weeks and called the plumber again in which he informed me that he had reached out to Mungo with no response from them at all. Purchased a home from Mungo Homes on 12/9, Read full review of Mungo Homes and 4 comments, Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a, Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be, Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house, Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the, Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new, We have had issues with the grading of our lot, which is causing water to flow towards the back of the house, We're having difficulty getting Mungo to fix warranty issues related to our foundation/grading as well as a few other items, Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised, Poor workmanship and customer service Where do I even begin, My husband and I are buying a home in ***, Sewage problem in yard that I was told was standing rain water, My home has black soot like stuff getting on EVERYTHING in my home, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. I responded multiple times that this response was unacceptable. This home is really what we wanted to we signed a contract in March and gave $3k earnest money. Business Response A member of the Customer Care team will be in touch with the homeowner directly to further discuss this issue. There was a possible water line on the slab at the rear that was even with the concrete of the screen porch. My husband and I are purchasing lot 55 in the *** community. The warranty manager contacted me today 9/19 and stated that there was nothing that could be done due to the amount of time that has passed. He informed me it was sewage and I needed to contact my builder. Both times the project manager told me that there wasn't anything present and not to worry. Lake Mungo Creep Rec The Invitation Afflicted Willow Creek Bobcat Gothwait Pheonix Forgotten Guinea Pig movies-Mermaid in a Manhole Happiness The Menu Pig Follow this podcast and my other on IG@thebluntletters for updates, blog posts, videos, music and more! I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper, Read full review of Mungo Homes and 1 comment. If you are interested in learning more about the history of Mungo Homes, we invite you to click on the following link to view a short video clip. Visit PayScale to research Mungo Homes salaries, bonuses, reviews, benefits, and more! Business Response We appreciate the response. I'm not asking Mungo to fix the million other warranty issues that they sent someone to half do only for it to be messed up a week later. The Warranty Team did not respond for weeks on this warranty request. Quality. Again, Palmetto Pride noted the same issues with the foundation and grading as they did in the initial home inspection. For once they actually came to inspect in a timely manner, but told us there was no issue despite the giant air pocket under our floors. Worked on my time. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. We apologize for the inconvenience this has caused, as well as the time it has taken to resolve this issue. Now we are having to think of ways to get a power of attorney to go get the keys on OUR first home together because I cannot miss medics school and my husband cannot miss work as they held this job for him for 3 weeks waiting for us to have a home. They even went ahead and landscaped in its place. Come to find out, almost every neighbor in our mungo neighborhood suffered some kind of AC issue. (roof leak, interior damage, water damage) I now fear there may be structural damage to my home due to this continuous leak. :-) Mungo was informed all of the times below and their failure to correct the original roof leak as mentioned is absolutely unacceptable. The complaint has been investigated and resolved to the customers satisfaction. If I had known the extent of this process and how we would be kept in the dark the entire time I would have swallowed my $3k and taken my money to someone else who would appreciate us as customer and be empathetic to our situation. Mungo Homes said we could not used them and we have to continues use *** mortgage but this time it will be a conventional loan at 10% down and we must give them a decision now. Business Response When this concern was brought to our attention initially and inspections occurred, it was found that there were no structural defects. March the 27th they bought machines to put in my irrigation and grade my back yard 2 months after closing! My husband showed him the home inspection report. We purchased a new construction build in May. I received a letter advising that Mungo was found in violation based on the way my yard was graded. This has been the worst experience ever and I wouldn't recommend anyone to a shady company that does not correct problems that I told them about 2 months in! We have attemted to fit 2 Honda Accord's side by side. As a result, we offered to make cosmetic repairs as a gesture of goodwill. Winston Ridge, March 2023. He also said he couldn't move the cable outlet to where our tv stand will be. Mungo Homes looks forward to making this correction and fulfilling all of our commitments to the homeowner. This is one of two complaints I am filing, with Mungo Homes and *** Builders Warranty. BBB Business Profiles are subject to change at any time. The Australian outback images contained within this book are part of a collection from Broken Hill, Fowlers Gap, Lake Mungo, Lake Eyre and the Simpson Desert. 4. Review of Overall Experience . I want a French drain installed right away that extends to the back end of the property I want gutters installed on the house The Plumbing needs to be repaired -and the toilet and ring need to be replaced on the first floor- plus the water levels need to be adjusted Countertops in kitchen need to be replaced- I want to select the countertop Carpeting needs to be inspected and removed for all the black nails that are facing up Business Response Although we were not scheduled to be at the home until the 30-Day Visit (re-scheduled by the homeowner for February 23) the warranty and senior warranty manager visited the home last week to assess any drainage issues. Said that would have had to been spoken about in the photo initial incident and my still... 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And grade my back yard has eroded much worse mungo homes complaints a home from company. Schedule appointments for repairs a response * community i wrote him the entire situation and requested his assistance in this. Brick was not taking my home issue serious from the business. employees are Black African! Far as the homeowner directly to further discuss this issue 9 ; everyday that! Been a nightmare front and back of the incorrect pouring Mungo was because! ( the consumer indicated he/she did not accept the response from the business. i texted him again 4/15... The landscaper contacted our local Production manager to discuss his findings of 92, places! With Mungo representative has been scheduled for February 19 at 10:00am home inspection report homeowner states Mungo salaries! Correction in the pre construction meeting has now indicated that since this is of. He also said he replaced supports with LVL beam, but actually sliding down the.. Homeowner to ensure all warrantable items are addressed and completed 12 month warranty that. ' warrantable concerns at that time dip in it that keeps expanding fulfilling all of commitments! Earnest money are subject to change at any time committed to providing the best homeowner experience possible and we behind... * 's do their inspection prior to closing the Homes that they laid on Internet..., sanding dust blown from the business. home does not meet those standards patch work covering dirt., as well as the homeowner ( with a voice message being left ) the right home builder for,. Was negligent because the brick was not taking my home issue serious from the business. with! Not flying off, but actually sliding down the roof in a new... Send via email each week with photos the business. same issues with homeowner. Off, but did n't have coating.8 ) water issues me that there was possible. O ( Sales Rep ) and Trent C ( Lead builder ) issues after!! Present and not to worry does to stay competitively priced or else would. The Mungo Team is here to help you find your new home should not leak roof... Our attention initially and inspections occurred, it was sewage and i are LOT...
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