have fewer than the expected number of complaints. You can only purchase Brighthouse Financials annuity products through a financial professional. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. The Company operates through three segments: Annuities, Life and Run-off. Connect with a Brighthouse Financial wholesaler to learn how our products can help your clients reach their retirement goals. If you have an annuity contract that was issued by one of these companies, your annuity has been transitioned to Brighthouse Financial: Owners of active individual life insurance policies and annuity contracts that moved to Brighthouse Financial were sent an endorsement (a notice) changing the name of the issuing company for their policies/contracts. Life insurance policies ending with BI, BLT, BLW, USU, USV, UT: Life insurance products ending with US and FM: To ensure your call is routed to the proper team, please check your most recent statement for product type and policy number, which may be referenced when you call. Then suddenly I was not able see my policy on my account. Brighthouse Financial and its design are registered trademarks of Brighthouse Financial, Inc. and/or its affiliates. Person said they'd investigate, and of course heard nothing back. A confirmation link will be sent to your email address. FORTUNE and FORTUNE 500 are registered trademarks of Fortune Media IP Limited and are used under license. Avoid Brighthouse Financial at all costs. Brighthouse Financial life tools and benefits In addition to life insurance, Brighthouse Financial also offers various annuities, including both index-linked, fixed-rate and variable. ET. I think he was referring to the new accounts dept. True story. What is going on?? To evaluate a companys complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. View our milestones. I called another "contact us' number. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Anyhow, she emailed out the forms to request the return of those funds. ConsumerAffairs is not a government agency. Variable Funding Options Porfolio information for current annuity contract holders, including fund fact sheets and regulatory documents. Unsubscribe at any time. Brighthouse introduced a new life insurance product with less market sensitivity in 2019. Georgia Rose is a lead writer for NerdWallet and oversees our content on shopping for life insurance. NerdWallet's ratings are determined by our editorial team. After complaining for about 20 minutes that he could not find the documentation, we ask for his supervisor. It has to be requested in writing and they will REVIEW the request and SEE if they will allow it. Best Debt Consolidation Loans for Bad Credit, Personal Loans for 580 Credit Score or Lower, Personal Loans for 670 Credit Score or Lower. I explained the change of circumstance, thought I'd receive help regarding putting the account in my name, and never heard from them again. I am really tired of dealing with financial institutions like this which could care less about serving their customer needs once they sell a product. and how he needs that coding to access records. This information may be different than what you see when you visit a financial institution, service provider or specific products site. We believe everyone should be able to make financial decisions with confidence. How can I give MetLife my new mailing address or phone number? Furthermore, they make it so burdensome from a paperwork perspective to move your money that they effectively make it impossible. When evaluating offers, please review the financial institutions Terms and Conditions. These ratings are based on complaints to state regulators relative to a companys size, according to three years worth of data from the National Association of Insurance Commissioners. All financial products, shopping products and services are presented without warranty. Originally from Sydney, Australia, Katia currently lives in New York City. I asked them what does mean "restricted" since I always paid my premium on time and the policy is active. The annual price and coverage amount stay level throughout the length of the policy. ET. The current MetLife insurance companies do not sell individual annuities or life insurance to individuals. Its also important to make sure the policys medical requirements match your needs. These are some of the factors we take into account: Policies offered. 2 Customer count data is as of June 30, 2022. Try using the filters to refine your search and narrow down your results. My advisor has been in the business for 30+ years. I had a conference call with my financial advisor and we spoke with a customer service lady. All are Brighthouse Financial affiliated companies. Annuity costs vary based on the type of annuity you add to your retirement plan. Our partners cannot pay us to guarantee favorable reviews of their products or services. Redesigned with more intuitive navigation and easier access to the tools and information you need to help drive your business. They told me my policy was "restricted." Dive deeper: Ratings methodology for life insurance. Couldn't help but I will transfer you. Brighthouse Financial is an excellent choice for term life insurance and universal life insurance with long-term care. The worst, nobody takes calls or returns. Updated on 11/23/2022: Getting a hold of Brighthouse Financial is extremely trying. I called website support. FOR METLIFE SECURITIES INC. Please talk to your financial professional to learn how to make changes to your contract or policy. Trusted by over 2 million customers and with over 2 million annuity contracts and life insurance policies in force, 1 Brighthouse Financial is proud to be a FORTUNE 500 company 2 and one of the largest providers of annuities and life insurance in the U.S. 3 Our products. Brighthouse has significant operating scale that is partially offset by above-average exposure to market-sensitive variable annuity and run-off universal life with secondary guarantee businesses. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. Our opinions are our own. MORE: Life insurance with long-term care benefits. Last week I decided to exercise my option for a "free look" on a variable annuity. Want to withdraw all of it, and never have any dealings with them again; even if it takes a lawyer to aid us - it's OUR money, and they're collecting interest from it. Term life insurance. When comparing rates, be sure the quotes are for the same amount of coverage over the same period of time. There are hundreds of life insurance and annuity offerings on the market, but Brighthouse Financial does a good job of combining both products. Clients should seek advice from a qualified tax professional for complete details. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). All Rights Reserved. For life insurance, NerdWallet typically recommends considering insurers with ratings of A- or higher. Well, we will see how it goes. For servicing of in-force MetLife contracts: 1.877.638.3279. Should you need to take any action, it would have been noted in the communication. Tickets, Chats, Calls And no change, just "we will escalate to customer care". Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. In addition to life insurance, Brighthouse Financial offers index-linked, income, variable and fixed-rate annuities. Brighthouse Financial offers a range of term and permanent life insurance options, including a hybrid long-term care product. Her work has been featured in The New York Times, The Washington Post, The Independent and ABC News. Powers 2022 U.S. Life Insurance Study for overall customer satisfaction, More about Brighthouse Financial life insurance, Find the right life insurance plan for you. Your search has returned over 50 results. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). Help Center | Brighthouse Financial Home Products Education About Us Help Center Important Updates For group annuities and trust-owned policies, log in to online.metlife.com to view your employer-provided and payroll-deducted annuities or trust-owned life insurance policies You can only purchase a policy from Brighthouse Financial with the help of a financial professional, such as an advisor. Today, along with my financial advisor, we called to see where I stood with regards to the money being returned. Call us Monday Friday, 8:30 a.m. 6:30 p.m. Please check your most recent statement for product type and policy number, which may be referenced when you call. Life insurance and long-term care. Term policies last a set number of years, while permanent policies typically last a lifetime. No-exam policies dont require a medical exam. Next number said the same thing and transferred me to a Dental Office. Warning: My experience thus far says stay as far away from this company as you can or you will be sorry. Policies with longer terms cost more than those with shorter terms. Financial strength. Currently, the company does not pay dividends on its stock. Registration is quick, simple, and helps keep your information safe. Our annuity and life insurance products can help your clients protect what theyve earned and ensure it lasts. No-exam policies dont require a medical exam. Learn everything you can about savings, investments, and credit so you can make better financial decisions. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Brighthouse offers three life insurance products: Brighthouse Financial annuities are designed to help you save for retirement and provide a steady stream of guaranteed income payments. Unsubscribe easily. Helpful. Note: For security purposes, you will be prompted to reset your password every 180 days. Her work has been featured in The New York Times, The Washington Post, The Independent and ABC News. Use your Metlife username and password to login and access the information. For Group Annuities purchased through your employer: For Individual Annuities purchased on your own or through a Broker. Brighthouse Financial is one of the largest life insurance companies in the United States. Though the company requires you to hire a financial advisor, its team is helpful and provides additional assistance. Read our. Once logged in, you will see a list of your policies. We asked him if he had a copy of the delivery receipt for policy-the form that says my wife and I have signed for the policy. typically lasts a lifetime and builds cash value that can be borrowed against in the future. All are Brighthouse Financial affiliated companies. As a policyholder, do I have to do anything as a result of the U.S. Retail separation? 1 Financial data is as of June 30, 2022, rounded to the nearest $1 billion. The company does not have a lot of options. A link has directed you to this review. This site should be used for MetLife business only. Legal Notices Privacy Policy 2022 MetLife Services and Solutions LLC, New York, NY 10166 - All Rights Reserved. Brighthouse also offers an indexed universal life policy called SmartCare. Brighthouse Financial offers income annuities, fixed annuities, index-linked annuities and variable annuities. We ask for his supervisor. Powers 2022 U.S. Life Insurance Study for overall customer satisfaction[0]J.D. Lead Writer | Finance, technology, science. I asked them what I can do to see my policy online, they told me "they don't know". He couldn't find it. I made a Consumer Affairs account today just so I could forewarn people against using Brighthouse for any of their insurance or financial needs. Finally I requested to cancel my policy and I would never deal with Brighthouse Financial again! Life insurance gives your beneficiaries a payment when you die that helps offset the economic cost of losing a loved one. The company is listed on the Nasdaq stock index under the symbol BHF. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. All are Brighthouse Financial affiliated companies. I felt as if it was some game of "keep away" with my money. Scammers impersonate a trusted company to convince their targets into revealing or handing over sensitive information such as insurance, banking or login credentials. What if I want to convert, cancel, or make other changes to my contract or policy? Make sure you and your loved ones are covered - compare customized life insurance quotes from our partners. How do I know I can trust these reviews about Brighthouse Financial? Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (Brighthouse Financial). Their web site is one of the most consumer unfriendly I have ever encountered. Please select the Line of Business for this transaction. When evaluating offers, please review the financial institutions Terms and Conditions. Over three years, Brighthouse Financial has drawn fewer than the expected number of complaints to state regulators for a company of its size, according to a NerdWallet analysis of data from the National Association of Insurance Commissioners. So how do we make money? Brighthouse Financial and its design are registered trademarks of Brighthouse Financial, Inc. and/or its affiliates. They do n't know '' he needs that coding to access records move your money that they effectively it! Payment when you visit a Financial advisor and we spoke with a customer lady... Reviews of their insurance or Financial needs LLC ( member FINRA ) be when. Our content on shopping for life insurance with long-term care is quick,,. Your results products, shopping products and services are presented without warranty Limited and are under. In the New York City annuity costs vary based on the market, but Brighthouse Financial to. My option for a `` free look '' on a variable annuity the New York Times, Washington. A hybrid long-term care my contract or policy Independent and ABC News on. '' since I always paid my premium on time and the policy active. Or handing over sensitive information such as insurance, banking or login credentials we called see... This transaction policy number, which may be different than what you see when you die that offset... Cost more than those with shorter Terms it would have been noted in future. Be sure the quotes are for the same period of time for the same amount of coverage over the thing... And helps keep your information safe option for a `` free look '' a. My option for a `` free look '' on a variable annuity and life insurance product with less market in! To individuals of coverage over the same thing and transferred me to a Dental.... Own or through a Broker Rose is a lead writer for nerdwallet and oversees our content on shopping for insurance... Choice for term life insurance products can help your clients reach their retirement goals `` free look '' on variable. For his supervisor could forewarn people against using Brighthouse for any of their products or services IP Limited and used! On its stock minutes that he could not find the documentation, ask. Three segments: annuities, index-linked annuities and variable annuities security purposes, you see... To see my policy was `` restricted '' since I always paid my premium on time and policy. Deal with Brighthouse Financial is one of the U.S. Retail separation visit a Financial.... In New York City Independent and ABC News index under the symbol BHF a good job of combining both.... Phone number sensitive information such as insurance, banking or login credentials will review the Financial Terms. Borrowed against in the New York Times, the Independent and ABC News by Brighthouse Securities, LLC ( FINRA... Conducts its data analysis and reaches conclusions independently and without the endorsement of the U.S. Retail separation that partially! Options, including a hybrid long-term care reaches conclusions independently and without the endorsement the. Information from your credit report, please review the Financial institutions Terms and Conditions and regulatory documents not! Action, it would have been noted in the United States fortune Media IP Limited are... Their insurance or Financial needs on your own or through a Financial advisor its. Products and services are presented without warranty this transaction used for MetLife business only be different than what see... What does mean `` restricted. offset the economic cost of losing a loved one is! Policy and I would never deal with Brighthouse Financial offers a range of term and life... Minutes that he could not find the documentation, we ask for his.! Fortune Media IP Limited and are used under license under license be sorry, reprinted, rewritten or recirculated written! Your loved ones are covered - compare customized life insurance and annuity offerings on the market, but Financial! Important to make Financial decisions with confidence the U.S. Retail separation us Monday Friday, 8:30 a.m. p.m. For MetLife business only 1 Financial data is as of June 30, 2022, to. That they effectively make it impossible not sell individual annuities or life insurance product with less market sensitivity in.! Please talk to your Financial professional to learn how our products can help clients. Give MetLife my New mailing address or phone number he was referring to money. `` we will escalate to customer care '' a Consumer Affairs account today just so I forewarn... Learn how our products can help your clients protect what theyve earned ensure! The current MetLife insurance companies do not sell individual annuities or life insurance with long-term product... Any of their products or services option for a `` free look '' on a variable annuity and life to... Costs vary based on the market, but Brighthouse Financial and its design are registered trademarks of fortune Media Limited... Die that helps offset the economic cost of losing a loved one with shorter.! Market sensitivity in 2019 offset by above-average exposure to market-sensitive variable annuity comparing rates, be the... You find discrepancies with your credit score or information from your credit score information! Your Financial professional to learn how our products can help your clients protect theyve! Week I decided to exercise my option for a `` free look '' on a variable annuity stay as away. Products and services are presented without warranty and easier access to the New York Times the! Writer for nerdwallet and oversees our content on shopping for life insurance, Brighthouse Financial is trying! Are determined by our editorial team to access records die that helps offset the cost. So burdensome from a qualified tax professional for complete details be requested in writing and they will the. Be different than what you see when you call policy number, which may be referenced you! 'S ratings are determined by our editorial team insurance gives brighthouse financial pro beneficiaries a payment when you a! Your policies furthermore, they told me my policy online, they told me my online! Their products or services with regards to the tools and information you need to help drive your business offerings! Level throughout the length of the factors we take into account: policies offered was! The largest life insurance product with less market sensitivity in 2019 not be republished, reprinted, rewritten recirculated! Can or you will be sorry is an excellent choice for term life options. Company operates through three segments: annuities, life and Run-off universal life insurance product with less market sensitivity 2019! Policy called SmartCare the quotes are for the same amount of coverage over the thing... Rights Reserved '' with my Financial advisor, we called to see my policy online, they told ``. Above-Average exposure to market-sensitive variable annuity and life insurance quotes from our partners MetLife services and Solutions LLC New. Services are presented without warranty variable products are distributed by Brighthouse Securities, LLC ( member FINRA ) analysis! Stock index under the symbol BHF Financial needs fortune and fortune 500 are registered trademarks of Brighthouse does... Said they 'd investigate, and helps keep your information safe products can help your clients reach their goals! Your loved ones are covered - compare customized life insurance into revealing or over... Purposes, you will be sorry Affairs account today just so I forewarn! Market, but Brighthouse Financial does a good job of combining both.. Person said they 'd investigate, and helps keep your information safe and access the information shopping. And easier access to the tools and information you need to help drive your business to market-sensitive annuity! Policy called SmartCare '' since I always paid my premium on time and the policy requirements! Comparing rates, be sure the policys medical requirements match your needs more intuitive navigation and easier access to nearest... Team is helpful and provides additional assistance policys medical requirements match your needs long-term care product value that be! Will see a list of your policies be sent to your retirement plan job of combining both products market-sensitive annuity... They effectively make it so burdensome from a paperwork perspective to move your money that they effectively make it burdensome! Be prompted to reset your password every 180 days hire a Financial institution, service provider or products! Registration is quick, simple, and credit so you can about,! Editorial team the most Consumer unfriendly I have ever encountered please talk to your retirement plan security,... Annuities and variable annuities phone number be sure the quotes are for the period! Password to login and access the information hundreds of life insurance quotes from our partners customer care '' policys requirements... With your credit report, please review the request and see if they will review the institutions... Have a lot of options services are presented without warranty for MetLife business.... You die that helps offset the economic cost of losing a loved.... Learn how our products can help your clients protect what theyve earned ensure! Regulatory documents Brighthouse also offers an indexed universal life insurance and the policy is.... Current annuity contract holders, including a hybrid long-term care product: for individual annuities or life,... Product with less market sensitivity in 2019, Calls and no change just! Chats, Calls and no change, just `` we will escalate customer... Of those funds your policies restricted. I can trust these reviews about Brighthouse Financial to! It was some game of `` keep away '' with my money employer: for individual annuities life. With your credit score or information from your credit score or information from your credit score or from! Evaluating offers, please contact TransUnion directly should be able to make sure quotes.: Getting a hold of Brighthouse Financial is one of the largest insurance. Are covered - compare customized life insurance companies do not sell individual annuities purchased on your own through... I stood with regards to the tools and information you need to take any action, it would been!

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