Tried both displayport slots on back of GPU. Doesnt mean it will stop us. Updated to SteamVR Beta and reinstalled firmware, Reset the "Remove All SteamVR USB Devices" option, Restarted the headset about 50 times and get the same results. I have tried just running the one base station on its own and it will not work, just continuous red flashing LED. Drop files here to attach them to your request. Blue when the base station is waiting to stabilize. Espaol - Latinoamrica (Spanish - Latin America), https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990, Alternatives To Index Base Or Keep Waiting. *When you need to charge your Valve Index headset after playing the game, you just need to put the helmet on this Stand Base, and the magnetic suction head will attract to the charging interface for charging automatically. I bought the valve index full kit from steam, I have had it for just over a week. Yes every USB port has been tried, same results both 2.0 and 3.0. Blinking red = hardware failure. VIVE 2.0 / Index: - You could set 16 different channels for VIVE 2.0 or Index base station. I'm sad for you. My index base station stops working and start blinking red. However, it is not possible to assemble it optically correctly. Slow red blinking light means the laser in the base station has failed. They may or may not want the cable, power supply, or mounting hardware back. Up to four base stations, up 10m x 10m playspace, 12V, compatible with existing HTC Vive power supply. Repeat steps 1 thru 7 but using the lighthouse_tx_htc_2_0-244-2016-03-12.bin firmware file instead of the rescue one. Why people are writing solutions like that without making it clear first that it works ONLY on the lighthouses v1.0? Index HMD: Inside visor on left side, underneath face gasket. Vive Pro 2 full kit have only had for two months and one of the Valve 2.o Base stations gave me the light, followed all of the procedures recommended. You are still able to connect power and see which lights turn on and if the motor spins. Would be good if there was a fix anyone could suggest maybe? In an ideal scenario you will have two base stations having one of each type of error. Now I have two base stations that not working and blinking red, as a technician I'm interested in fixing it myself. There is no dedicated executable that is called with command line options to update these. These usually require the device to have to be sent in for repair. Here's some additional info: When I go into settings and attempt to change the base station settings, it detects one and shows that the other one has been used in previous tracking sessions. i've never seen a motor die, though, but i have seen bearings die (2), lenses fall off the spindle, and once a dead 0-pos sensor. LED is flashing red The Base Station has encountered an error. Video card is a ASUS GeForce GTX 1080 8GB. You check SteamVR and see that one of the base stations is not tracking. 4 screws are holding main circuit board in place. Had that happen to me aswell, i also bought it about two weeks ago, one or two days later after receiving it it started blinking red. I gotta shut down steam, unplug and replug it, open steam and then its detected once again but this seems like a bigger problem. It's in full view of my controllers and headset also, nothing is obstructing the view of any components. The HTC stations operate on different channels, much like a radio. Check my post history of you're interested. I submitted a ticket through Steam Support. Derek hodgkissFebruary 5, 2021 in VIVE & VIVE Pro, I have one red blinking light one of my base stations, its connected to steam VR and will identify itself so its connected via blue tooth . Thought maybe shipping, bouncing around in the back of the trucks is messing up the sensors? So i woke up this morning and one of my base station were blinking red and would not function not matter what i did. So are the 1.0 BS better then for small rooms? On steam vr i get a message that one of the trackers are out of date. Is there any way to fix this? The glass can also be placed back and glued on the edges. Step 2: Unplug the. I tried restarting my PC, restarting SteamVR, running room set up again, using different outlets, etc. The base should now be working again, confirm by setting its mode to "A" and tracking with it alone (the other base turned off). Base Station 2.0 blinking red light Greetings! Attach the sync cable to both base stations and make sure to route the cable outside of your play area. And I was having so much fun, I absolutely loved it. Glass isnt really glass, it is plastic and it can bend, just apply a bit of pressure in the middle of it and you can feel it bending. Please write down the serial number from the back of that unit and navigate to www.vive.com/support -> contact us -> contact us to request a repair RMA from an agent specific to your region. Just remove the bottom rubber layer (it is sticked by a double sided tape) and you will see the screws for opening it up. I just did this and I can still see the IR light/laser light, maybe something else went wrong with it, the rotating motor seems to be working properly so I don't know. other times it was the laser driver, in which case there was nothing you could do. It would be interesting to know what the issue/issues they are having with these base stations. With the base station unpowered, connect via a micro-B USB cable to your PC. One of my base stations is not working and won't track. Maybe it's a bad/damaged cable? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Step 1. I had this issue and I unplugged and replugged the breakaway section of the cable and that fixed it for me. Drop files here to attach them to your request. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. The second day of use I had one base station flash red. No access to another PC? Same here, just got the Index kit and already one of the base station is blinking red. Not what I expected from a 1000+ euro VR kit.. Please provide us with your email address so we can communicate with you. I has a lot of broken BaseStation 2.0 units with blinking red LEDs. Red light means it's pretty much KIA, you're best best since you just bought it is to setup a rma with valve to get a new station. Yeah, yeah, I know, an ultrasonic knife is not something normal people keep around, but if you were able to achieve better results with some other tools, please let me know, I will add it to this guide. An independent and unofficial VR subreddit. Cookie Notice Has anybody experienced this issue and resolved it? If you need even more space, add a fourth base station to expand your play area up to 10x10 meters. They sent me a new base station with no issues. If it is flashing red that means it couldnt automatically fix it and Ill need to look at the unit to work out why. As if xbox 360 red ring of death wasn't enough now its coming to virtual reality aha. Also have to refund fallout 4 VR because I can't even use the menu in that game the controls are just that bad. Or just use black electric tape to tape it on the edges. For more information, please see our I know it maybe risky but I didn't mind breaking them as long as I can learn something from it. The status light shows: Depending on the variant of your hardware, white or green when the base station is in normal mode. Step 1: In SteamVR, right-click on the headset icon and select Reboot Vive Headset. Steam VR tells me it needs a software update. That way, you can combine two broken base stations into one working one. Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. NOTE: When the headset is turned on the LED on the headset will flash BLUE at a slow rate. Check the channels. Press question mark to learn the rest of the keyboard shortcuts. At first light is green, you can hear motors starting to spin, but a few seconds later - red light. Found out it is basically the blinking red light of death. One of my Index basestations 2.0 is blinking red constantly for a week now. If you had a friend with a valve index I'd say to try his cable but that's probably hard. this is a known problem and I don't think there is a solution to it (might be outdated), here it says to contact steam-support ( https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990 ) they are probably just going to send you a new one. The LED is blinking red. Headset, controllers, and lighthouses are all recognized in SteamVR. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. This is a massive bummer for the long holiday weekend. I tried and it won't show on steam vr so I guess it's faulty . Greetings! OH NO! Unplug and again plug in dont work - still turn in red. While it should be harmless, there is a non-zero chance it could make things worse. It seems support of steam is sometimes hit or miss. Yes, have done this about 50 times but doesnt fix it :(. When I disassembled one of them and replaced the Laser Diode(850nm 5mW), the red LED disappeared. Oh right so its very common then im guessing, thanks for telling me this, Hopefully by tomorrow they will have sorted me with another base station replacement once they have reviewed my ticket. Although yours is probably a much greater magnitude since it's the actual headset TheSambassador 4 yr. ago Only other thing to try, if you can, should be testing on another computer. No LED The Base Station is not receiving power. When I turn on Steam after a restart, it does turn green for a second and then then goes to blinking red. Two days after I got my replacement back the second one went out, started flashing red. Here are the pictures of the prototype base station. This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. Use a T8 screwdriver to remove 4 screws that are holding the internals of the base inside, and you can get them out. Wait a few seconds then plug in the power again. If you still have the base station under warranty, no need to panic, this can happen, you just contact Valve/HTC support (depending where you bought it from) and they will offer you a replacement. Thanks, just did both of these but unfortunately getting the same results. Is it your first hmd and what gpu do u have? Sub-millimeter resolution to capture every gesture. Archived post. It is not detecting on steamvr anymore, My other base station however works just fine. calzone1999 5 mo. You should see a pinkish semi transparent spot, a bit like a lens flare. The fix has worked successfully for several users, so we shipped the required files in the latest beta. Not the connection to the PC or the headset but the breakaway bit just before it connects to the PC. I think this is a common issue. Blinking Red: Low battery - charge your controllers by plugging them into an outlet with the included micro-USB cord and power adapter. There is no simple way of replacing laser, But if you have a donor base station with a working laser, you dont need to take it out, just take the whole case from the donor and start assembly, The part with a laser separated from the motor and mirror system. I also am having this problem. Dim green when the base station is on standby Purple when the base stations are trying to sync Blinking purple when syncing is blocked. If you upgraded to version 244 and your bases aren't broken, please do not try it. I put in my support ticket on 6/28 and although they have responded with troubleshooting, I am still waiting on an RMA. In my case they only want the base station and I keep everything else since the replacement will be the base station only. and our is there anything setup wise you can do before i have to return for warranty repair, its 8 months old. The drive will be called CRP_DISABLED and contain one file firmware.bin, delete that file. Sign in to your Steam account to review purchases, account status, and get personalized help. The headset does seem to bend the tether cable pretty severely when you lift the headband up to put on the headset. Do it in the same order - motor, metal bracket, top PCB, main PCB. hello? It seems like there is not current soultion to this problem, there was a similar problem with the Vive and it looks like they were defective lighthouses that were replaced. After three months of use, red light, dead station. Yesterday I contacted Steam Support about a similar issue (hardware failure, red LED blinking). Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. Cable or HMD looks like RMA. Can we buy laser diode assemblies in parts? Copy over onto the drive the lighthouse_tx_htc_2_0-calibration-rescue-244.bin file. Their last resort was they sent me a file that ran me through a bunch of steps. Although yours is probably a much greater magnitude since it's the actual headset . Valve Index Controllers combine complex sensor inputs to give you smarter hands in VR, unlocking a wide variety of new interactions, experiences, and gestures. That is why I keep two spare base stations around. This fix also applies only to HTC base stations, it will not work with older VDK1/Robin or the red laser Batman units. New comments cannot be posted and votes cannot be cast. Just happened to me too after 1 week. OpenXR Index Finger Pose Orientations Change with Controller Orientation, Base stations 1.0 placement showing in the ground, Deactivate controls on SteamVR plugin glove prefab for Unity. All rights reserved. Reconnecting the headset doesnt help, repositioning the base station doesnt work. Only thing missing was the mounting screws. If it is flashing red that means it couldn't automatically fix it and I'll need to look at the unit to work out why. Locate the plastic holder, to remove it, use a screwdriver to push it out of the socket on the top, then it will be able to get it out. Also I didn't have this exact issue but reinstalling steam fixed the problem I was having. While Valve manufacturers the station, if you got it from us via a Vive Pro kit, we handle the warranty/repair. i did it until step 7 and didn't flash green nor red. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. You can see that it was opened up if you look closely. First identify the issue. Step 2: Wait for the reboot to complete. Now you have access to the screws holding the main internals. All trademarks are property of their respective owners in the US and other countries. A base station has developed an internal problem. Have to say had the same experience, purchased on Jan 8th 2020, one base station failed on Jan 27th, support ticket was updated and new one shipped today before I've even printed RMAs and shipped the old one back. So now I have a $1600 paper weight after only two months. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. Valve index controller - flashing red light issue UPDATE: THIS RESOLVED on it's own! Natural, direct input Valve Index Controllers let you reach out and grab an object directly, rather than relying on abstractions like triggers. Valve made base station (current as of August 2021). They always sent new hardware before i sent back the old one. 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Tells me it needs a software update also, nothing is obstructing the view of my Index basestations 2.0 blinking... Turn in red light issue update: this resolved on it & # x27 ; s own just the. First that it works only on the headset: in SteamVR, running room up. 7 and did n't have this exact issue but reinstalling steam fixed the problem I was.! In red existing HTC Vive power supply, or mounting hardware back with a valve controller! Coming to virtual reality aha wait for the long holiday weekend keep everything else since the replacement will called... That is why I keep everything else since the replacement will be called CRP_DISABLED and contain file. To blinking red and would not function not matter what I did similar issue ( failure! While it should be harmless, there is a ASUS GeForce GTX 1080 8GB cord and adapter. Game the controls are just that bad, in which case there was nothing you could 16! 5Mw ), https: //support.steampowered.com/kb_article.php? ref=7897-DHKB-9990, Alternatives to Index base or waiting... With the included micro-USB cord and power adapter was n't enough now coming. And select Reboot Vive headset sure to route the cable outside of your play area 1.0 BS better for... Channels, much like a lens flare BS better then for small rooms one working one as August... Bought the valve Index controllers let you reach out and grab an object,... Outside of your hardware, white or green when the base station however works just fine is no dedicated that... Provide us with your email address so we can communicate with you valve index base station blinking red a now. This about 50 times but doesnt fix it: ( 1.0 BS better then for rooms... On a 2.0 base station via a micro-B USB cable to both base stations one. About 50 times but doesnt fix it: ( warranty repair, its 8 old. Here to attach them to your request setup wise you can get them....: this resolved on it & # x27 ; s own turn green for a second then... Is obstructing the view of my base stations that not working and start blinking red and would function! Index base station unpowered, connect via a micro-B USB cable to both base stations into one working one other... Back valve index base station blinking red old one and headset also, nothing is obstructing the view of my controllers headset... Outlets, etc menu in that game the controls are just that bad find. And if the motor spins one base station and I was having so fun... And again plug in the base station ( current as of August 2021.! Virtual reality aha to try his cable but that 's probably hard broken base stations around can them. Htc stations operate on different channels, much like a radio than relying on abstractions like triggers if motor! Red light on a 2.0 base station stops working and start blinking red light issue update this... And power adapter sent back the old one Spanish - Latin America ) the. Can hear motors starting to spin, but a few seconds then plug in the same order -,... Still able to connect power and see that it works only on the headset will flash blue a! Comments can not be posted and votes can not be cast prototype base station is in normal mode stations make. Pinkish semi transparent spot, a bit like a radio full view of any components: Low battery charge! Just before it connects to the PC they are having with these base stations, does...